Some of you may have forgotten how to manage your software activations, or perhaps this information is new to you. Either way, we thought it was time for a quick refresher. You can find the details in our Information Center under Managing Your Activations, but here is a brief rundown.
Removing a software activation, also known as “deactivating”, allows you to free up an activation for use on another device. Depending on your type of license, the number of activations allowed will differ. For Perpetual Licenses, each licensed user is allowed to have a maximum of two devices activated and operating at any given time for personal use. For Subscriptions, each licensed user is allowed to have the software activated on a total of 20 devices with a maximum of two devices operating simultaneously at any given time for personal use.
We understand that individual circumstances call for different methods of deactivating. That’s why we provided options—to make resetting your activations easy. You can choose from any of these methods to deactivate:
- From within the software
- From the command line
- From your SAPIEN account
- By contacting SAPIEN directly
You can find the instructions for each deactivation method in our Information Center under Managing Your Activations.
Feedback
We hope this information has been helpful. Please leave your comments and feedback below.
Super irritating in the main product “sales” pages there is nothing about a two installation maximum and now I am locked in paying for a year for something I can only install on two of the five different computers I use to code on from time to time. Even frakking MS allows 5 installations of office with the ability to remove licensing remotely. It is 2022 not 2000…
Very frustrating
I understand you are frustrated. Using the blog comments with profanities, however disguised, will not assist in any way. From your name alone I cannot determine if you have a license, for what product or what type of license or how to assist you.
Please use our support forum for the corresponding product or email support@sapien.com if you want privacy on a subject. But please keep it professional.
Are you serious? “Frak” is a profanity to you? Rates up there with “Darn”, “Shoot” and “Tootin'”.
Way to avoid actually addressing the root issue and gaslighting your customer.
I have a license to DevOps Suite. You haven’t done anything to solve this issue for any of your customers for years. I know you aren’t going to solve it for me. I am a paying customer expressing my frustration with both your product and service. It isn’t my job to be “professional” for you. You aren’t my VP or my father. You are my vendor.
Go ahead and delete this comment. That will be on-brand for your responses to this issue.
We have over the years helped many customers with needing additional activations. Each one of them has emailed us directly or posted initially in the forum.
We will not make any account changes based on a blog comment.
I asked you to do that. You did not so far, so I am not able to help you until you do. That is neither avoiding the issue nor gaslighting anyone, that is just how it works.
One more comment for clarification. If your license is a subscription, which is what I think it is, it allows for 20 installations and activations. Which is about 4 times more than what Microsoft allows you.
We also had the ability to remove activations remotely for many years, so I am not really sure at this point where this all comes from.