Privacy Policy

SAPIEN Technologies, Inc.

SAPIEN respects your privacy. This Privacy Policy describes exactly how SAPIEN uses SAPIEN identifiable information regarding our customers (such as name, address, and email addresses—hereafter referred to as "Customer Information"). Except as specifically described in this Privacy Policy, SAPIEN does not sell, rent or share such Customer Information with third parties.

By registering on our site or using our services, you consent to the collection and use of information in the manner described below. If we decide to change our privacy practice, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Changes to our policy will be prospective only. Please check this page from time to time for changes to make sure you are aware of our latest privacy practices.

In this Privacy Policy, you will find the answers to the following questions:

  • What personally identifiable information does SAPIEN collect?
  • How is the information used?
  • With whom does SAPIEN share the information?
  • Does SAPIEN use "IP Addresses" and cookies?
  • What are the safeguards and security procedures in place to protect your information from loss,
    misuse, or alteration?
  • How can you update or correct personally identifiable information?

What Customer Information does SAPIEN collect?

Customer Information is requested when you register with SAPIEN, when you use certain SAPIEN products or services, when you visit SAPIEN pages, and when you enter promotions or sweepstakes. SAPIEN may also collect similarly identifiable information from our business partners. When you register with SAPIEN, we ask for your name, e-mail address, zip code and other information. When you purchase SAPIEN products, you may be required to give your credit card number and other necessary billing information.

SAPIEN offers optional promotional opportunities for which you may decide to submit Customer Information. For example, SAPIEN may occasionally run contests or other special promotions on our site in which we ask members or visitors for contact information (like an email address) or demographic information (like a zip code). We may use the data we collect in these contests and promotions to send you promotional material about our company or our partners or sponsors - with your permission. Your customer contact information collected from these contests and promotions may be used to contact you when necessary and may be shared with other companies for promotional purposes, but only with your prior permission and under the terms and conditions specified when you take part in the promotion. You are never required to take part in a contest or promotion -- you may always simply decline if you do not wish to provide requested information.

How is Customer Information used by SAPIEN?

We collect Customer Information for two general purposes: to fulfill your request for certain products and services, and to contact you about specials and new products. We may also contact you to offer sweepstakes or other promotional opportunities. Billing information is collected solely for the purpose of fulfilling your order request.

With whom does SAPIEN share Customer Information?

Currently, SAPIEN shares your Customer Information only with third party intermediaries (for example, our credit card authorization company, technical support providers, or shipping fulfillment services) who help us fulfill your service requests. Your Customer Information is provided to these third parties solely for the purpose of giving you the services you request at the time that you request them. Third party intermediaries do not store, retain, access or otherwise use your Customer Information other than as necessary to provide you with the SAPIEN service. From time to time SAPIEN may utilize services of other third party firms to perform activities that SAPIEN might otherwise perform itself. For example, we might use a third-party firm to compare our customer data to "don't call" lists to assure that we respect customer contact wishes. We might use a similar firm to attempt to "clean" our customer data, in other words update contact information, zipcodes, area codes, etc. In such cases we require our vendors to respect our privacy policy.

Except as described above, SAPIEN will not sell, rent or otherwise share Customer Information with a third party without your knowledge and consent prior to any data collection or transfer. If you do not want your Customer Information shared at that time you will always have the option of telling us not to share it. For those purposes, "SAPIEN" means SAPIEN Technologies, Inc. and any successors to the assets or business of SAPIEN Technologies, Inc. The one exception to the rule described in this section is the following: if SAPIEN is required by law (or to protect its rights or property), we will disclose Customer Information to the extent so required.

Does SAPIEN use "IP Addresses" and cookies? Once you register with SAPIEN and sign in to our services, you are not anonymous to us. SAPIEN automatically receives and records information on our server logs from your browser including your IP address, SAPIEN cookie information and the page you requested.

SAPIEN uses IP Addresses and Cookies in limited ways, as follows:

IP Addresses: An IP address is literally your computer's address and is a unique identifier, allowing online information to be sent to the right place. We use IP addresses to better understand the customer database. We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information such as geographic distribution of our members.

SAPIEN Cookies: Contrary to popular belief, cookies do not extract private or personal information from your computer's memory. The job of a cookie is to record only information you volunteer to us upon registering or visiting the site. Cookies are tiny files placed onto the hard drive of your computer the first time you visit our Web site that enable our server to recognize or "remember" who you are next time you come back. Currently, SAPIEN intends to make only limited use of cookies for the purpose of delivering content and ads specific to your interests. For instance cookies may be used to retain your registration information or save your password so it doesn't have to be re-entered each time you log in. We also use cookies to "remember" where you have been on our site, and what promotions you have seen. This permits us to eliminate duplicate promotions, or to send summarized versions of information you may already have seen in detail. Because the cookies reside on your computer, we can avoid storing certain information about you on ours.

Advice on Limiting Cookies: You always have a choice with respect to cookies. By modifying your browser preferences, you can accept all cookies, be notified when a cookie is set or reject all cookies. If you choose to reject all cookies, you may be unable to use certain SAPIEN services. Please consult your browser instructions for information on how to modify your choices about cookies.

What are the safeguards and security procedures in place to protect your information from loss, misuse, or alteration?

Your Customer Information on our Service is password-protected. In addition, SAPIEN employs SSL to encrypt and protect your Customer Information during sales transactions. Further, we limit access of Customer Information to only those employees and vendors who need it to carry out their jobs or provide their services.

If you are using a public computer (public library, school computer, etc.) or a shared computer (family computer, roommate's computer, etc.), we strongly recommend that you sign out of your SAPIEN account and close your browser before getting up and moving away from the computer. This will prevent others from accessing your account and personal information.

SAPIEN will never ask you for your password in an unsolicited phone call or in an unsolicited email. You will only be asked for your registration information and password when you initiate the contact and only if the information is necessary to correct a service problem.

How can you update or correct Customer Information?

Customer Information that you provide during registration may be edited at any time by calling SAPIEN customer service directly at 866-774-6257 . If you wish to cancel your SAPIEN account, advise customer service and we will remove and discard any Customer Information associated with your account.

Other information about privacy

Notification of Change: If SAPIEN intends to expand the ways that Customer Information is used under this Privacy Policy, we will post a notice on our site in advance.

Contacting SAPIEN: If you have any questions about our Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact us at info@sapien.com