Archive for the ‘PrimalXML’ Category


SAPIEN Update service bulletin

Tuesday, May 12th, 2015 by Alex Riedel
Recently we introduced a new SAPIEN software update tool, which makes it easier to directly download and install SAPIEN software updates. The tool also updates itself when there is a newer version of the update tool. Unfortunately on some machines that may have caused that process to get stuck, because the file may now be owned be an elevated admin and can no longer be overwritten without elevation. So if you have not seen any new updates to our software recently, you may have to launch the update tool manually with elevation. You only have to do this once, do…   More »

New SAPIEN Update tool integrated into all 2015 products

Monday, March 23rd, 2015 by Alex Riedel
With the release of the latest versions of the 2015 SAPIEN products we also integrated a new update tool. This new version will check for updates on all licensed and unexpired trial version of our products. It can download and install the updated versions without you going to your accounts page. If you need to roll out updates to multiple machines, you can use the “Download only” button to get the checked updates downloaded to your Windows downloads folder. You can then manually install the updates as needed. The new update tool also shows a brief synopsis of what…   More »

Activating Your New Subscription

Tuesday, March 25th, 2014 by June Alane Reif
[UPDATED: 8/15/2014] So, you just got a new subscription to a SAPIEN product. You've run the installer and you've launched the product and you were presented with a screen like this: Where do you go from here?  Well, since you already have a subscription number, you can pretty much ignore the buttons on the top right. Instead, focus on the section below the text "If you have a current subscription number, please enter or paste it into the field below." If you DO NOT already have a SAPIEN account (this is not necessarily the same as your store account!), click…   More »