This help manual has been designed to provide all the information you will need for using PrimalScript. In addition to the information in this guide, you can also ask questions in the online support forums.
View PrimalScript product feature demonstrations and release details on our blog.
Accessing the help manual
To view the help manual online
•In PrimalScript, on the Help ribbon > in the Product Help section, click PrimalScript Manual.
The SAPIEN Information Center provides direct access to all of the SAPIEN product manuals.
To view the help manual as a PDF file
•You can view the PrimalScript manual online as a PDF and easily print or download for offline access.
User forums and support
SAPIEN Technologies provides a variety of ways to get help with PrimalScript, including community support forums for your scripting questions.
Support Options
Every registered PrimalScript perpetual or subscription license with active maintenance includes basic support in our PrimalScript product support forums.
If your PrimalScript maintenance has expired, you must renew in order to obtain support.
Premium Support
SAPIEN also offers Premium Support, an elevated support option, at an additional cost. Premium Support gives you access to our direct technical ticketing system and guarantees a response within 24 hours, as well as personalized attention until the issue is resolved.
Support Forums
SAPIEN provides support forums where our development team answers user questions. Our support technicians monitor the forums daily, but response times are not guaranteed.
PrimalScript Forums
The Send Feedback menu on the top-right of the ribbon header provides direct links to support options:
•Report a Problem...
Opens the PrimalScript forum where you can report a problem with the software or ask a product-specific question.
You will need to provide your PrimalScript and OS version information to obtain support.
•Provide a Suggestion...
Opens the Feature Request page on the SAPIEN site where you can make a feature request or suggestion.
Scripting Forums
Our scripting forums offer community support for answers to your scripting questions.
•Windows PowerShell
See the Windows PowerShell board in the Scripting Answers forum.
•Scripting ‑ including UI scripting
See the Scripting Answers forums.
How to copy version information
To report a problem in the PrimalScript forum, you will need to include the product version and build, and also your OS version and build—and indicate 32 or 64-bit for each.
To copy the required version information
1.Click the About button in the top-right of the PrimalScript workspace:
2.In the About PrimalScript window, click Copy Version Info.
3.Paste the version information into your PrimalScript forum post.
See also:
