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The standard product comes with technical support in the form of access to our Community Support forums.
Add Premium Support for $99 to access our direct technical support ticketing system and receive a guaranteed response within 24 hours. Premium Support covers product support questions only. For scripting or programming support please go to our ScriptingAnswers forum.
Disclaimer: Once upgraded, the SAPIEN DevOps Suite is not eligible for downgrades of any kind.
Read the maintenance FAQ here.