For maintenance renewals no earlier than 3 months prior to expiration, and no later than 2 months post expiration.
The standard product comes with basic technical support in the form of access to our Product Support forums.
Add Premium Support for $120 to access our direct technical support ticketing system and receive a guaranteed response within 24 hours.
Premium Support covers product support questions only. For scripting or programming support please go to our ScriptingAnswers forum.