VersionRecall not updating repositories

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ssr025
Posts: 17
Last visit: Thu Aug 01, 2024 10:04 am

VersionRecall not updating repositories

Post by ssr025 »

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: VersionRecall 1.8.72
Operating system: Windows Server 2019 Standard
PowerShell version(s):

*** Please add details and screenshots as needed below. ***
I have it set up to log updates every 6 hours.

Here is the D:\PreviousVersions\VersionRecall Repositories\Websites\Websites.TELOS-DEL-08V29.robinss.recall file contents:
[Depot]
Name=Websites
DepotFolder=D:\PreviousVersions\VersionRecall Repositories\Websites
AlternateFolder=
FileTypes=*.*
ExcludeTypes=
Recursive=1
HasVersions=1
Synchronize=0
MaxVersions=0
LogHistory=0
SignFiles=0
LogTypes=*.vbs;*.js;*.ps1;*.psm1;*.cpp;*.c;*.h;*.hpp;*.cs
SignTypes=*.vbs;*.js;*.ps1;*.psm1
Certificate=
TimeStampURL=http://timestamp.globalsign.com/scripts/timstamp.dll
LogActivities=1
[Service]
Active=0
[Original]
Path=D:\Websites\Websites.recall
DO NOT POST LICENSES, KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM
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Olga_B
Site Admin
Posts: 202
Last visit: Fri Nov 01, 2024 7:39 am

Re: VersionRecall not updating repositories

Post by Olga_B »

Looks like you had the same problem in January, how did you solved it?
So far i can't repro it in our testing environment.
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ssr025
Posts: 17
Last visit: Thu Aug 01, 2024 10:04 am

Re: VersionRecall not updating repositories

Post by ssr025 »

I checked the logs, and it looks like in January it was working but only for a couple of days and then it stopped, although I'm not sure it worked at all this year because if I look at the PreviousVersions folder, there are no files other than .recall with a 2024 timestamp. I tried changing the updating frequency from 360 minutes to 30 minutes but that didn't seem to help.
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ssr025
Posts: 17
Last visit: Thu Aug 01, 2024 10:04 am

Re: VersionRecall not updating repositories

Post by ssr025 »

Also we migrated to a new server in January. On the old server VersionRecall was working fine.
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Olga_B
Site Admin
Posts: 202
Last visit: Fri Nov 01, 2024 7:39 am

Re: VersionRecall not updating repositories

Post by Olga_B »

Where is your repository is stored? Is it on local drive or some external drive or on network?
Can you access that location from new server? Do you have correct permissions?
Any errors for VersionRecall in Event Viewer?
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ssr025
Posts: 17
Last visit: Thu Aug 01, 2024 10:04 am

Re: VersionRecall not updating repositories

Post by ssr025 »

The repository is stored in D:\PreviousVersions on the server. The source files are stored in D:\Websites. This is the same server where VersionRecall is installed. I don't think there are any permissions issues. Checked event viewer but didn't see any errors for VersionRecall.
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ssr025
Posts: 17
Last visit: Thu Aug 01, 2024 10:04 am

Re: VersionRecall not updating repositories

Post by ssr025 »

I noticed that whenever I log into the server, I see a pop-up message from the system tray saying the repository is being updated. It appears these are the only times the repository is updated even though it's current scheduled to update every 30 minutes.
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Alexander Riedel
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Last visit: Fri Nov 01, 2024 12:24 pm
Answers: 23
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Re: VersionRecall not updating repositories

Post by Alexander Riedel »

Can you please upload this file:

C:\ProgramData\VersionRecallService\Service.inf

Thank you!
Alexander Riedel
SAPIEN Technologies, Inc.
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ssr025
Posts: 17
Last visit: Thu Aug 01, 2024 10:04 am

Re: VersionRecall not updating repositories

Post by ssr025 »

See attached - Wouldn't let me upload service.inf so I changed it to service.txt
Attachments
Service.txt
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Alexander Riedel
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Re: VersionRecall not updating repositories

Post by Alexander Riedel »

Ok, the recall specified here is incorrect. You selected the backup copy of a user inside the repository.
The correct file to select in the tray application to select would be
D:\Websites\Websites.recall

I will see that QA files a bug to prevent that type of mix-up in the future.
Alexander Riedel
SAPIEN Technologies, Inc.
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