Unable to load projects "

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brittneyr
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Last visit: Tue Nov 05, 2024 3:14 pm
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Re: Unable to load projects "

Post by brittneyr »

Please upload one of your projects along with all its files to help us determine the issue:
https://www.sapien.com/support/upload
Brittney
SAPIEN Technologies, Inc.
invatechhealth
Posts: 9
Last visit: Fri Feb 23, 2024 9:03 am

Re: Unable to load projects "

Post by invatechhealth »

uninstalled > deleted my activation key for my PC in my sapian.com account>rebooted>reinstalled.

App opened without loading the licence activating screen.

Maybe the issue is that my PC is not registered? How to I open the activation screen if not opening at install?
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brittneyr
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Last visit: Tue Nov 05, 2024 3:14 pm
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Re: Unable to load projects "

Post by brittneyr »

Uninstalling and deactivating will not fix your project files. You can open the license dialog from the top-right corner of the application.

Please upload one of your projects along with all its files to help us determine the issue:
https://www.sapien.com/support/upload
Brittney
SAPIEN Technologies, Inc.
invatechhealth
Posts: 9
Last visit: Fri Feb 23, 2024 9:03 am

Re: Unable to load projects "

Post by invatechhealth »

Sent.

Licence re-applied. No change

More words. More words. More words. More words.
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brittneyr
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Last visit: Tue Nov 05, 2024 3:14 pm
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Re: Unable to load projects "

Post by brittneyr »

The file you sent was a project state file (psprojs), not the actual project file (psproj). The file you should be opening for your projects is the psproj file to open your projects.

Also, you did not send all files associated with one of your projects. Please upload ALL files associated with one of your projects.
Brittney
SAPIEN Technologies, Inc.
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