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Studio freezes at random times Cont.

Posted: Tue Nov 22, 2022 2:48 pm
by scoutt
This is in reply to a topic that has been closed. Not sure why I wasn't getting notified

viewtopic.php?t=15828

I can still make it freeze so curious as to why you guys can't. In fact, just today I searched on a project that was not very big and found what I wanted, saved script and then closed script, but left studio open. An hour later went back into Studio just to find out that it has froze and only thing I see is the find results. No script loaded. I have been careful when I search to click away from the find results, like click on output tab, and it usually doesn't freeze on me.

To answer Brittneyr in the last post, I just search for a word taking all defaults, so "Current Document" as I don't have anything else loaded. The results are returned pretty fast, find what I am looking for and move on. Leaving the find results just as they are. It freezes within 10-20min usually.

Let me repeat, when it freezes, I can't click on ANYTHING, I have to force close it.

Re: Studio freezes at random times Cont.

Posted: Tue Nov 22, 2022 3:28 pm
by brittneyr
What build of PowerShell Studio do you have installed?

Is the project saved locally to your machine or on a network?

Re: Studio freezes at random times Cont.

Posted: Tue Nov 22, 2022 3:34 pm
by scoutt
I knew I forgot something

Product: PowerShell Studio 2022 (64 Bit)
Build: v5.8.212
OS: Windows 10 Pro (64 Bit)
Build: v10.0.19044.0

Files are all on the network.

Re: Studio freezes at random times Cont.

Posted: Mon Nov 28, 2022 7:41 am
by brittneyr
We are investigating this and will get back to you soon.

Re: Studio freezes at random times Cont.

Posted: Wed Dec 14, 2022 10:26 am
by scoutt
Hello Brittneyr,

Been awhile, I'm just bumping this up and seeing if there is any news on the freezing?

Re: Studio freezes at random times Cont.

Posted: Wed Dec 14, 2022 11:03 am
by Alexander Riedel
Brittney is not in today. I will make sure to ask her tomorrow.

Re: Studio freezes at random times Cont.

Posted: Thu Dec 15, 2022 7:21 am
by brittneyr
So far, I have not been able to reproduce this behavior in any of my tests.

Do you have 'Enable remote file status check' enabled in options:
SPS_OptionsEnableRemoteFileCheck.png
SPS_OptionsEnableRemoteFileCheck.png (115.65 KiB) Viewed 5156 times
If so, please disable it and let me know if this behavior still persists for you.

Re: Studio freezes at random times Cont.

Posted: Thu Dec 15, 2022 9:31 am
by scoutt
Good Morning,

I do have that checked. I have unchecked it took a couple hours but, yes, it did freeze with 'Enable remote file status check' unchecked.

Re: Studio freezes at random times Cont.

Posted: Thu Dec 15, 2022 10:04 am
by brittneyr
If the product is producing an internal error, it should create a log.

The product error log can be found here:
C:\Users\[User]\AppData\Roaming\SAPIEN\PowerShell Studio\ErrorLog.txt

If this file exists, can you please upload it here:
https://www.sapien.com/support/upload

Do you have any errors being written to the Event Viewer?
If so, can you please copy and paste the errors from the Event Viewer here.

Re: Studio freezes at random times Cont.

Posted: Thu Dec 15, 2022 10:31 am
by scoutt
Sure thing,

There wasn't an errorlog.txt but I do have the crash info, which I believe is when I ended task to kill it as when it freezes I can't even get to the desktop.

Code: Select all

Log Name:      Application
Source:        Windows Error Reporting
Date:          12/15/2022 10:03:48 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      mycomputer
Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: PowerShell Studio.exe
P2: 5.8.212.0
P3: 635902bc
P4: 2f95
P5: 67246080
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_PowerShell Studi_abe1394297c253172b21cc44dc5f57279f5e25e_c96dc203_f8cec178-8da9-4ca4-8f9d-fcea5a7557d1

Analysis symbol: 
Rechecking for solution: 0
Report Id: d1a62e7e-2b4c-4190-87b8-d2ae44ff1750
Report Status: 4
Hashed bucket: 
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-12-15T18:03:48.1452564Z" />
    <EventRecordID>219316</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>mycomputer</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>AppHangB1</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>PowerShell Studio.exe</Data>
    <Data>5.8.212.0</Data>
    <Data>635902bc</Data>
    <Data>2f95</Data>
    <Data>67246080</Data>
    
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_PowerShell Studi_abe1394297c253172b21cc44dc5f57279f5e25e_c96dc203_f8cec178-8da9-4ca4-8f9d-fcea5a7557d1</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>d1a62e7e-2b4c-4190-87b8-d2ae44ff1750</Data>
    <Data>4</Data>
    <Data>
    </Data>
    <Data>0</Data>
  </EventData>
</Event>


Log Name:      Application
Source:        Application Hang
Date:          12/15/2022 10:03:48 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mycomputer
Description:
The program PowerShell Studio.exe version 5.8.212.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 1d60
 Start Time: 01d9109963dcedd8
 Termination Time: 4294967295
 Application Path: C:\Program Files\SAPIEN Technologies, Inc\PowerShell Studio 2022\PowerShell Studio.exe
 Report Id: d1a62e7e-2b4c-4190-87b8-d2ae44ff1750
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2022-12-15T18:03:48.1542361Z" />
    <EventRecordID>219317</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>mycomputer</Computer>
    <Security />
  </System>
  <EventData>
    <Data>PowerShell Studio.exe</Data>
    <Data>5.8.212.0</Data>
    <Data>1d60</Data>
    <Data>01d9109963dcedd8</Data>
    <Data>4294967295</Data>
    <Data>C:\Program Files\SAPIEN Technologies, Inc\PowerShell Studio 2022\PowerShell Studio.exe</Data>
    <Data>d1a62e7e-2b4c-4190-87b8-d2ae44ff1750</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>Top level window is idle</Data>
    <Binary>54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000</Binary>
  </EventData>
</Event>