installer extracting indefinitely

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parkeraf
Posts: 3
Last visit: Mon Jan 09, 2023 2:10 pm

installer extracting indefinitely

Post by parkeraf »

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: Powershell Studio 2022 5.8.206
Operating system: Windows 10
PowerShell version(s): 5.1

*** Please add details and screenshots as needed below. ***
Has anyone else run into an issue with the installer looping at extracting the files?
Mine has been stuck like this for almost 30 minutes and does not advance.
Is it possible that the installer was corrupted in the download?

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brittneyr
Site Admin
Posts: 1655
Last visit: Thu Mar 28, 2024 9:46 am
Answers: 39
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Re: installer extracting indefinitely

Post by brittneyr »

Are you installing with our update tool in-product or did you download from our website?
Check the installer has not tried to prompt you and is waiting before continuing.
Please stop the installer and try again. If you downloaded from our website, please download again.
Brittney
SAPIEN Technologies, Inc.
parkeraf
Posts: 3
Last visit: Mon Jan 09, 2023 2:10 pm

Re: installer extracting indefinitely

Post by parkeraf »

I had downloaded the installer from the website. I have not seen any prompts, it just tries to install scriptmerge and another prerequisite and then hangs on extracting files from archive.
I will try downloading from the website again.
parkeraf
Posts: 3
Last visit: Mon Jan 09, 2023 2:10 pm

Re: installer extracting indefinitely

Post by parkeraf »

ok, culprit found. problem solved.
McAfee ENS was blocking it for unusual powershell automation.

I had our HBSS admin temporarily disable that policy and it installed just fine.

thank you for your assistance
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