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cannot reach activation server

Posted: Mon Dec 20, 2021 7:08 am
by KingBob
Hi,

When I start any of the tools of the Sapien Software Bundle I get the message that it cannot reach the activation server (see attachment). My workstation can visit approved sites only, therefore our network administrator asks for the URL(s) of the activation server(s) to solve this issue. Can you help me by providing all the necessary URLs?

Regards,
Rob

Re: cannot reach activation server

Posted: Mon Dec 20, 2021 7:34 am
by brittneyr
Please add https://www.sapien.com and api.sapien.com to your list of approved sites.

Re: cannot reach activation server

Posted: Tue Dec 21, 2021 5:43 am
by KingBob
After adding both URL's to the whitelist (we'd tried a wildcard as well) still no success. The message cannot reach activation server has gone, but the software becomes unresponsive. Still not all URL's are covered.

Re: cannot reach activation server

Posted: Tue Dec 21, 2021 8:45 am
by brittneyr
This generally means the connection is let through, but the response is being blocked which is what is causing the application to hang as it waits for the response. Please verify that you are allowing all HTTPS traffic from https://www.sapien.com and api.sapien.com.