Hi,
When I start any of the tools of the Sapien Software Bundle I get the message that it cannot reach the activation server (see attachment). My workstation can visit approved sites only, therefore our network administrator asks for the URL(s) of the activation server(s) to solve this issue. Can you help me by providing all the necessary URLs?
Regards,
Rob
cannot reach activation server
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DO NOT POST SUBSCRIPTION NUMBERS, LICENSE KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
- khvoAXil1674728673
- Posts: 2
- Last visit: Wed Dec 29, 2021 5:19 am
cannot reach activation server
- Attachments
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- primal activation message.png (3.54 KiB) Viewed 16418 times
Re: cannot reach activation server
Please add https://www.sapien.com and api.sapien.com to your list of approved sites.
Brittney
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- khvoAXil1674728673
- Posts: 2
- Last visit: Wed Dec 29, 2021 5:19 am
Re: cannot reach activation server
After adding both URL's to the whitelist (we'd tried a wildcard as well) still no success. The message cannot reach activation server has gone, but the software becomes unresponsive. Still not all URL's are covered.
Re: cannot reach activation server
This generally means the connection is let through, but the response is being blocked which is what is causing the application to hang as it waits for the response. Please verify that you are allowing all HTTPS traffic from https://www.sapien.com and api.sapien.com.
Brittney
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.