Unable to install SAPIEN UPDATES. Separate download for prerequisite software no longer available

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evato
Posts: 2
Joined: Sun Mar 03, 2013 12:41 pm

Unable to install SAPIEN UPDATES. Separate download for prerequisite software no longer available

Post by evato » Sun Aug 18, 2019 5:16 pm

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: SAPIEN UPDATES Installed 1.1.31 (trying to upgrade to 1.1.32)
32 or 64 bit version of product: 64 bit
Operating system: WIndows 10 Built 1809
32 or 64 bit OS: 64 bit

*** Please add details and screenshots as needed below. ***

I can no longer find a way to download the "prerequisite software" as the automated installation of the sapien updates hasn't worked for a while. Also if i select to open the Downloads Folder after performing a download only, the files aren't there. Note: The corporate SOE has folder redirection in place, but the files can't be found anywhere.

I keep getting a popup "Some processes are currently running that will prevent SAPIEN Updates from being correctly installed. Would you like to terminate these processes? (SAPIEN Updates.exe). If i continue, I get the same prompt again and again. My only previous workaround was to download the prerequisite software and install manually but the download of the extra support files are no longer available.

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Alexander Riedel
Posts: 7051
Joined: Tue May 29, 2007 4:43 pm

Re: Unable to install SAPIEN UPDATES. Separate download for prerequisite software no longer available

Post by Alexander Riedel » Mon Aug 19, 2019 12:07 am

You can uninstall the Update tool manually and install it from these download if needed:

https://sapien.s3.amazonaws.com/softwar ... %20Bit.exe
https://sapien.s3.amazonaws.com/softwar ... %20Bit.exe

We will look into the issue, thanks.
Alexander Riedel
SAPIEN Technologies, Inc.