Cannot install AdminStudio 2018

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stevens
Posts: 340
Joined: Wed Jun 15, 2016 2:26 am

Cannot install AdminStudio 2018

Post by stevens » Tue Jan 15, 2019 6:14 am

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: Powershell Studio 2017
32 or 64 bit version of product: 64
Operating system: W2K12
32 or 64 bit OS: 64

*** Please add details and screenshots as needed below. ***
Cannot upgrade to version 2018
psstudio.jpg
error-install
psstudio.jpg (47.89 KiB) Viewed 778 times
Pleas advise.

DO NOT POST SUBSCRIPTIONS, KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM

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Alexander Riedel
Posts: 6973
Joined: Tue May 29, 2007 4:43 pm

Re: Cannot install AdminStudio 2018

Post by Alexander Riedel » Tue Jan 15, 2019 6:58 am

Sometimes Windows installer gets confused. See if you can manually uninstall from "Add / remove programs"
Alexander Riedel
SAPIEN Technologies, Inc.

garen123
Posts: 1
Joined: Fri Jan 18, 2019 4:13 am

Re: Cannot install AdminStudio 2018

Post by garen123 » Thu Jan 17, 2019 8:27 pm

[Post removed by moderator]

Pacific Pile IT
Posts: 1
Joined: Mon Oct 29, 2018 3:46 pm

Re: Cannot install AdminStudio 2018

Post by Pacific Pile IT » Thu Jan 24, 2019 11:42 am

I have this problem as well with Primalscript and companion apps like updater, etc. How do I get rid of all Sapien products so I can re-install?

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Alexander Riedel
Posts: 6973
Joined: Tue May 29, 2007 4:43 pm

Re: Cannot install AdminStudio 2018

Post by Alexander Riedel » Thu Jan 24, 2019 1:06 pm

This is not a SAPIEN specific problem. If you get this type of error messages from a Microsoft Windows Installer, which is what we use, then you have likely corrupted entries in your registry or worse, in your file system.
In general, you should attempt to uninstall from 'Programs and Features' in your control panel. This requires elevated admin privileges.
You should reboot and attempt again if this does not work. You may have pending file locks or pending installations that require a reboot and will block all attempts to install or uninstall anything else.

If that is not working, you can try this utility:
https://sapien.s3.amazonaws.com/downloa ... lFix64.exe

Use this at your own risk. It will allow you to try and run the uninstall or, optionally, remove all registry entries associated with Windows Installer and the selected product. It will not clean up files, folder or any product related registry entries. I emphasize, you are using this at your own risk.

If you have further issues regarding Microsoft Windows Installer, run the failing installer with a log file:
Installer.exe /exenoui /qn /L*v .\InstallFail.log
and look at the log to determine the problem. If in doubt, please contact Microsoft Support for help with Windows installer, the log file will help them determine the problem.
Alexander Riedel
SAPIEN Technologies, Inc.