Product, version and build: PrimalSQL 2016/2017/2018/2019
32 or 64 bit version of product: 32 & 64 bit
Operating system:Windows 10 Enterprise, 1709.846 Build 16299
32 or 64 bit OS: 64 bit
I am getting the following error message when installing PrimalSQL on Windows 10 Enterprise:
(It does NOT matter which version I am trying to install, 32bit or 64 bit, or version 4,2,53 (2016) through version 4.5.66 (2019))
(I only tried the versions older than 2019 to see if any of them happened to work, they don't same exact error)
Here are the possible place where your installation program maybe trying to get this path information from:
As you can see these paths are LONGER than what is being displayed in the error messages. The program WILL NOT have rights in these higher directories because the user does not get those rights at that level.
ALL other SAPIEN products install on the same exact System without ANY Problems
Have a Happy New Year, hope to hear from you then
Cannot install on Windows 10 Enterprise
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DO NOT POST LICENSE NUMBERS, ACTIVATION KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
Any code longer than three lines should be added as code using the 'Select Code' dropdown menu or attached as a file.
- FrankAndrew
- Posts: 164
- Last visit: Sat Apr 01, 2023 1:52 am
- mxtrinidad
- Posts: 399
- Last visit: Tue Aug 06, 2024 5:37 am
Re: Cannot install on Windows 10 Enterprise
Thanks for reporting the issue. I will follow up with the team as
soon as everyone returns from holiday.
soon as everyone returns from holiday.
Re: Cannot install on Windows 10 Enterprise
Please run the installer with logging:
Please zip and upload the log here:
https://www.sapien.com/support/upload
You should be able to see what paths the installer uses in the log file.
Code: Select all
Installer.exe /exenoui /qn /L*v .\Install.log
https://www.sapien.com/support/upload
You should be able to see what paths the installer uses in the log file.
David
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- FrankAndrew
- Posts: 164
- Last visit: Sat Apr 01, 2023 1:52 am
Re: Cannot install on Windows 10 Enterprise
Please verify the parameters. When you use /exenoui /qn /L*v parameters, the log should be much more verbose.
David
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- FrankAndrew
- Posts: 164
- Last visit: Sat Apr 01, 2023 1:52 am
Re: Cannot install on Windows 10 Enterprise
I don't know what went wrong yesterday with the log file creation. I could NOT reproduce the smaller log file.
But the bigger complete one is now uploaded.
But the bigger complete one is now uploaded.
Re: Cannot install on Windows 10 Enterprise
Here are some possibilities:
1. It doesn't detect that the root folder exists.
2. It doesn't have necessary permissions to create the sub folders.
Please try manually creating this folder:
Then run the installer again with logging and see if it still produces an error.
Note that other products, like PowerShell Studio, do not create a folder in My Documents during install.
1. It doesn't detect that the root folder exists.
2. It doesn't have necessary permissions to create the sub folders.
Please try manually creating this folder:
Code: Select all
\\LAN\HOME\HOME-AE\AP527ADM\Daten\SAPIEN\Queries\
Note that other products, like PowerShell Studio, do not create a folder in My Documents during install.
David
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- FrankAndrew
- Posts: 164
- Last visit: Sat Apr 01, 2023 1:52 am
Re: Cannot install on Windows 10 Enterprise
Directory ALEADY exists and write rights also exist!
but is still does NOT install!!
new stuff uploaded, have fun!
(see my notes in the upload comments)
Hope to hear from you soon about what we try next.
but is still does NOT install!!
new stuff uploaded, have fun!
(see my notes in the upload comments)
Hope to hear from you soon about what we try next.
Re: Cannot install on Windows 10 Enterprise
Unfortunately, we do not control this process, because it is handled by Windows Installer.
We modified the installer for the next service release, so that it no longer created the folder in My Documents. Hopefully this will resolve your issue.
We modified the installer for the next service release, so that it no longer created the folder in My Documents. Hopefully this will resolve your issue.
David
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- FrankAndrew
- Posts: 164
- Last visit: Sat Apr 01, 2023 1:52 am
Re: Cannot install on Windows 10 Enterprise
OK.
When this is release I will let you know as soon as I have tested it.
You modified this for both the 64bit & 32bit versions right?
When this is release I will let you know as soon as I have tested it.
You modified this for both the 64bit & 32bit versions right?