Upgrade to 2019 from 2018 - program aborts after opening project

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pa_cle
Posts: 2
Joined: Sun Mar 03, 2013 12:41 pm

Upgrade to 2019 from 2018 - program aborts after opening project

Post by pa_cle » Mon Dec 03, 2018 10:09 am

Product, version and build: PrimalScript 2018 Version 7.4.118 / PrimalScript 2019 Version 7.4.119
32 or 64 bit version of product: 64 bit
Operating system: Windows 10 Pro
32 or 64 bit OS: 64 bit

I upgraded to PrimalScript 2019 Version 7.4.119 and when I open up an existing project - the program aborts/closes after displaying the workspace.
I tried uninstalling 2019 and re-installing, same issue. I re-installed 2018 and everything works fine, so I upgraded again and the same issue happens.
Any ideas?

Event Viewer info:
Faulting application name: PrimalScript.exe, version: 7.4.119.0, time stamp: 0x5bff9487
Faulting module name: ucrtbase.dll, version: 10.0.17134.319, time stamp: 0x40b70dec
Exception code: 0xc0000409
Fault offset: 0x000000000006e57e
Faulting process id: 0x494c
Faulting application start time: 0x01d48b289a6ff70d
Faulting application path: C:\Program Files\SAPIEN Technologies, Inc\PrimalScript 2019\PrimalScript.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 9ac905fe-a4e0-441b-a363-f8d5952de8de
Faulting package full name:
Faulting package-relative application ID:

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: Upgrade to 2019 from 2018 - program aborts after opening project

Post by Alexander Riedel » Mon Dec 03, 2018 10:22 am

Thank you for letting us know. We will look into it right away.
Alexander Riedel
SAPIEN Technologies, Inc.

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: Upgrade to 2019 from 2018 - program aborts after opening project

Post by Alexander Riedel » Mon Dec 03, 2018 10:43 am

We are not able to replicate this issue. Could you please zip and upload the project here: https://www.sapien.com/support/upload
Alexander Riedel
SAPIEN Technologies, Inc.

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pa_cle
Posts: 2
Joined: Sun Mar 03, 2013 12:41 pm

Re: Upgrade to 2019 from 2018 - program aborts after opening project

Post by pa_cle » Mon Dec 03, 2018 11:54 am

I tried to upload the project and I am receiving this message:
"The uploaded file exceeds the maximum allowed size in your PHP configuration file."
The zip file is 16847 KB

One thing I tried was to reduce the size of the PWS file (currently 530 lines), I removed 500 lines and now the project opens up with no issues. I re-added 250 of the lines and the program closes/aborts.

Let me try to zip the project with the 280 lines (less source code) and see if I can upload that.

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: Upgrade to 2019 from 2018 - program aborts after opening project

Post by Alexander Riedel » Mon Dec 03, 2018 12:30 pm

Let's start with this. What kind of project actually is this?
Alexander Riedel
SAPIEN Technologies, Inc.

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: Upgrade to 2019 from 2018 - program aborts after opening project

Post by Alexander Riedel » Mon Dec 03, 2018 12:39 pm

Got that file, I'll see what I can find out
Alexander Riedel
SAPIEN Technologies, Inc.

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Alexander Riedel
Posts: 6710
Joined: Tue May 29, 2007 4:43 pm

Re: Upgrade to 2019 from 2018 - program aborts after opening project

Post by Alexander Riedel » Mon Dec 03, 2018 12:48 pm

I am getting exceptions, because files referenced in this workspace do not exist. Can you split the original into multiple zips? I am told 8 MB is the max now, imposed by the infamous liquid web hoster.
Alexander Riedel
SAPIEN Technologies, Inc.

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Alexander Riedel
Posts: 6710
Joined: Tue May 29, 2007 4:43 pm

Re: Upgrade to 2019 from 2018 - program aborts after opening project

Post by Alexander Riedel » Tue Dec 04, 2018 10:01 am

I received all your files and we are currently reviewing the issue.
This may take a day or two, so please stand by.
I suggest to stay with the last 2018 build for the moment as you do not experience the problem there.
Alexander Riedel
SAPIEN Technologies, Inc.