VersionRecall Licensing

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titussc
Posts: 5
Joined: Thu Jan 21, 2016 9:01 am

VersionRecall Licensing

Post by titussc » Tue May 24, 2016 9:48 am

Product, version and build: PrimalScript 2016 [REMOVED BY MODERATOR]
32 or 64 bit version of product: 64
Operating system: Windows 10
32 or 64 bit OS: 64

I reimaged my notebook last night (replaced HDD.) Before doing this I went in to both PrimalScript and VersionRecall and deactivated my licenses.
When I re-registered PrimalScript it took the same key and activated just fine.
When I try to activate VersionRecall I get a message that this license is already in use by another user. I checked with my team members and none of them have used the key, What can I do to get this resolved? Could you reset the license from your side for me?

If you need anymore information from me let me know. Thank you

DO NOT POST SUBSCRIPTIONS, KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM

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Alexander Riedel
Posts: 7049
Joined: Tue May 29, 2007 4:43 pm

Re: VersionRecall Licensing

Post by Alexander Riedel » Tue May 24, 2016 10:24 am

I removed your subscription key from your post.
DO NOT POST SUBSCRIPTIONS, KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM

I see not VersionRecall subscription registered to your account. Please send it via email to support@sapien.com
PLEASE DO NOT POST YOUR LICENSE IN THIS FORUM
Alexander Riedel
SAPIEN Technologies, Inc.