Users removed from license

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dave.cook
Posts: 2
Last visit: Tue Mar 19, 2024 10:00 am

Users removed from license

Post by dave.cook »

All our users have been removed from our managed license page. Is support able to go back and see how that got removed and restore them?
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Alexander Riedel
Posts: 8479
Last visit: Thu Mar 28, 2024 9:29 am
Answers: 19
Been upvoted: 37 times

Re: Users removed from license

Post by Alexander Riedel »

I see two user listed as associated with the license. There is no log entry that would indicate activity.
Can you give me a user name that was associated and no longer is there?
Alexander Riedel
SAPIEN Technologies, Inc.
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dave.cook
Posts: 2
Last visit: Tue Mar 19, 2024 10:00 am

Re: Users removed from license

Post by dave.cook »

We had 14 users a few weeks ago, on of them is maudlinp
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sapiensales
Site Admin
Posts: 132
Last visit: Tue Mar 26, 2024 7:21 am
Answers: 2
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Re: Users removed from license

Post by sapiensales »

Please email sales@sapien.com. We would be happy to assist you. Thank you.
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Alexander Riedel
Posts: 8479
Last visit: Thu Mar 28, 2024 9:29 am
Answers: 19
Been upvoted: 37 times

Re: Users removed from license

Post by Alexander Riedel »

We are currently investigating the issue. Would you be able to email a complete list of users who should be added to sales@sapien.com?
Alexander Riedel
SAPIEN Technologies, Inc.
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