PrimalScript 2020 Freezing repeatedly

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stb442@gmail.com
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Joined: Sun Mar 03, 2013 11:41 am

PrimalScript 2020 Freezing repeatedly

Post by stb442@gmail.com »

Attempting to edit an existing VBS file or simply scroll through the file PrimalScript will freeze. Sometimes the application will return to functioning after a delay of several seconds to minutes.

This occurs on multiple different VBS scripts that are completely unrelated. It does not happen every time. It does happen enough that notepad is a more reliable solution. It can be recreated with regularity by selecting parts of a line and attempting to scroll or move off the selection.

I have attached a screen shot of the freeze and a basic vbs that will cause the issue on my machine, although it will occur with any vbs file.

Product, version and build:
32 or 64 bit version of product: 64bit PrimalScript 2020 Version 7.7.142.0
Operating system: Windows 10 64bit 1909 OS Build 18363.959
Attachments
OpenExcel.vbs
(1.21 KiB) Downloaded 48 times
2020-07-22 12_08_39-PrimalScript 2020 - Excel_Open.vbs (Not Responding).png
2020-07-22 12_08_39-PrimalScript 2020 - Excel_Open.vbs (Not Responding).png (9.94 KiB) Viewed 1044 times

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm
Answers: 2
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Re: PrimalScript 2020 Freezing repeatedly

Post by Alexander Riedel »

I have been running this in the debugger for six minutes, selecting, scrolling, de-selecting, again and again with no ill effect. I have seen no spikes in CPU or memory allocation that would account for a freeze condition. That leads me to suspect that there is something else at play, specially since it is intermittent.
If you are willing we can do some experiments to see if we can narrow it down.
1. A long freeze is often a network timeout problem. Please indicate if the file is local or on a network drive.
Make sure for an additional test the file is not in any folder that is cloud synced. Microsoft OneDrive can be particularly problematic.
2. Use another language file, e.g. a PowerShell file and see if the issue occurs there. That will allow us to see if it is language and thereby parser related or not.
3. Place the file on a memory stick with a FAT file system. If the issue goes away it would indicate a problem with the persistent undo information or your file system.
4. Go to File - Options - PrimalSense and uncheck "live syntax check". If that makes it go away it would indicate a problem with a Microsoft system component on your machine.

Thank you for bringing this to our attention.
Alexander Riedel
SAPIEN Technologies, Inc.

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stb442@gmail.com
Posts: 2
Joined: Sun Mar 03, 2013 11:41 am

Re: PrimalScript 2020 Freezing repeatedly

Post by stb442@gmail.com »

The issue has to be related to something local on my machine. Thank you for the additional troubleshooting steps.

The issue persists with Live Syntax off. Local File as well as USB Fat. Freeze is less likely to be permanent crash on local file. Attempted a complete uninstall/reinstall.

Appears to be VBS files only, test with local/network Powershell scripts does not experience the same issues.

Different machine with similar software footprint, same Primalscript version, same network, and same file set does not experience any issue.

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Alexander Riedel
Posts: 7607
Joined: Tue May 29, 2007 4:43 pm
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Re: PrimalScript 2020 Freezing repeatedly

Post by Alexander Riedel »

Well, that does make it more interesting, doesn't it.
Do you have Visual Studio installed on that computer, if so, what version?
Alexander Riedel
SAPIEN Technologies, Inc.