Ive just installed 'PS Studio 2019' but its failing to launch correctly as its complaining about not being able to contact the activation server. Ive double checked no proxy settings, no firewall enabled and no odd host entries.
Running wireshark it looks like its trying to contact 31.214.119.58, then tries 52.26.108.183 but it fails constantly.
I tried uninstalling the intial installed version of 2019 (which was installed from an upgrade of 2018) but this of course behaves the same way. Any ideas on whats going on here?
Cant contact server
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Re: Cant contact server
Hello laned101,
Our server's IP address is [disregard, removed by moderator] , so I am not sure why the IPs you list would be contacted, however, please rest assured we are looking into this.
Our server's IP address is [disregard, removed by moderator] , so I am not sure why the IPs you list would be contacted, however, please rest assured we are looking into this.
June Alane Reif
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- Alexander Riedel
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- Last visit: Tue Apr 16, 2024 8:42 am
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Re: Cant contact server
To better understand what is happening here, could you tell us what your geographical location is? In other words, which country are you in?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Cant contact server
This looks to be the address its attempting to address
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- Alexander Riedel
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Re: Cant contact server
I am a bit concerned here, because the IP location for 31.214.119.58 that you originally specified is located in Kuwait.
The others are Amazon mirrors it seems, which would be normal. I'll look into it some more today.
The others are Amazon mirrors it seems, which would be normal. I'll look into it some more today.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Cant contact server
Yes that concerned me to, it was the reason I uninstalled the upgraded version and downloaded the latest version from the site directly (incase the update was compromised).
Re: Cant contact server
Well can you let me know the ip or url its meant to be contacting please so I can check if that works or at least confirm its at least making an attempt to the correct place? Im starting to get frustrated with this software
Re: Cant contact server
Sorry for the delay in answering. The software is contacting https://www.sapien.com. I see from our logs that your software has been activated. Have you encountered any more issues with activation?
June Alane Reif
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.