Cannot install on Windows 10 Enterprise

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FrankAndrew
Posts: 128
Joined: Thu Oct 26, 2006 7:00 pm

Cannot install on Windows 10 Enterprise

Post by FrankAndrew » Fri Dec 28, 2018 4:10 am

Product, version and build: PrimalSQL 2016/2017/2018/2019
32 or 64 bit version of product: 32 & 64 bit
Operating system:Windows 10 Enterprise, 1709.846 Build 16299
32 or 64 bit OS: 64 bit

I am getting the following error message when installing PrimalSQL on Windows 10 Enterprise:
(It does NOT matter which version I am trying to install, 32bit or 64 bit, or version 4,2,53 (2016) through version 4.5.66 (2019))
(I only tried the versions older than 2019 to see if any of them happened to work, they don't same exact error)
PrimalSQL-2019_32bit_can't_install_on_Windows-10-Enterprise.png
PrimalSQL-2019_32bit_can't_install_on_Windows-10-Enterprise.png (26.37 KiB) Viewed 1103 times
PrimalSQL-2019_64bit_can't_install_on_Windows-10-Enterprise.jpg
PrimalSQL-2019_64bit_can't_install_on_Windows-10-Enterprise.jpg (50.92 KiB) Viewed 1103 times
Here are the possible place where your installation program maybe trying to get this path information from:
Possible_Variables_that_are_being_used.jpg
Possible_Variables_that_are_being_used.jpg (142.4 KiB) Viewed 1103 times
As you can see these paths are LONGER than what is being displayed in the error messages. The program WILL NOT have rights in these higher directories because the user does not get those rights at that level.
ALL other SAPIEN products install on the same exact System without ANY Problems :-)
Have a Happy New Year, hope to hear from you then :-)

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mxtrinidad
Site Admin
Posts: 314
Joined: Sun Mar 03, 2013 12:42 pm

Re: Cannot install on Windows 10 Enterprise

Post by mxtrinidad » Fri Dec 28, 2018 8:14 am

Thanks for reporting the issue. I will follow up with the team as
soon as everyone returns from holiday.

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davidc
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Joined: Thu Aug 18, 2011 4:56 am

Re: Cannot install on Windows 10 Enterprise

Post by davidc » Wed Jan 02, 2019 8:56 am

Please run the installer with logging:

Code: Select all

Installer.exe /exenoui /qn /L*v .\Install.log
Please zip and upload the log here:

https://www.sapien.com/support/upload

You should be able to see what paths the installer uses in the log file.
David
SAPIEN Technologies, Inc.

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FrankAndrew
Posts: 128
Joined: Thu Oct 26, 2006 7:00 pm

Re: Cannot install on Windows 10 Enterprise

Post by FrankAndrew » Mon Jan 07, 2019 7:04 am

Installation log file has been uploaded.

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davidc
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Joined: Thu Aug 18, 2011 4:56 am

Re: Cannot install on Windows 10 Enterprise

Post by davidc » Mon Jan 07, 2019 9:05 am

Please verify the parameters. When you use /exenoui /qn /L*v parameters, the log should be much more verbose.
David
SAPIEN Technologies, Inc.

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FrankAndrew
Posts: 128
Joined: Thu Oct 26, 2006 7:00 pm

Re: Cannot install on Windows 10 Enterprise

Post by FrankAndrew » Tue Jan 08, 2019 1:37 am

I don't know what went wrong yesterday with the log file creation. I could NOT reproduce the smaller log file.
But the bigger complete one is now uploaded.

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davidc
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Joined: Thu Aug 18, 2011 4:56 am

Re: Cannot install on Windows 10 Enterprise

Post by davidc » Tue Jan 08, 2019 8:35 am

Here are some possibilities:

1. It doesn't detect that the root folder exists.
2. It doesn't have necessary permissions to create the sub folders.

Please try manually creating this folder:

Code: Select all

\\LAN\HOME\HOME-AE\AP527ADM\Daten\SAPIEN\Queries\
Then run the installer again with logging and see if it still produces an error.

Note that other products, like PowerShell Studio, do not create a folder in My Documents during install.
David
SAPIEN Technologies, Inc.

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FrankAndrew
Posts: 128
Joined: Thu Oct 26, 2006 7:00 pm

Re: Cannot install on Windows 10 Enterprise

Post by FrankAndrew » Wed Jan 09, 2019 12:06 am

Directory ALEADY exists and write rights also exist!
but is still does NOT install!!
new stuff uploaded, have fun! :)
(see my notes in the upload comments)
Hope to hear from you soon about what we try next.

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davidc
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Joined: Thu Aug 18, 2011 4:56 am

Re: Cannot install on Windows 10 Enterprise

Post by davidc » Wed Jan 09, 2019 8:32 am

Unfortunately, we do not control this process, because it is handled by Windows Installer.
We modified the installer for the next service release, so that it no longer created the folder in My Documents. Hopefully this will resolve your issue.
David
SAPIEN Technologies, Inc.

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FrankAndrew
Posts: 128
Joined: Thu Oct 26, 2006 7:00 pm

Re: Cannot install on Windows 10 Enterprise

Post by FrankAndrew » Thu Jan 10, 2019 5:03 am

OK.
When this is release I will let you know as soon as I have tested it.
You modified this for both the 64bit & 32bit versions right?