Subscription has Expired

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sambino239
Posts: 2
Last visit: Tue Jan 26, 2021 12:40 am

Subscription has Expired

Post by sambino239 »

Hi

Im getting a subscription has expired! warning however we renewed until 31.12.2019. How do we update the portal and software to reflect this ?

Regards

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davidc
Posts: 5913
Last visit: Mon Jul 08, 2019 8:55 am
Been upvoted: 1 time

Re: Subscription has Expired

Post by davidc »

Which product and build is this?

Sometimes the software is not in sync with server after renewing. It usually synchronizes when you update the software, but you can press the X button on the notification to ignore it. It will not affect the use of the product.
David
SAPIEN Technologies, Inc.

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sales@sapien.com
Site Admin
Posts: 120
Last visit: Fri Jun 18, 2021 1:02 pm

Re: Subscription has Expired

Post by sales@sapien.com »

Hi Sambino. We found the issue associated with your license that was prompting the expired warning. It has been fixed, and you should no longer see this. If for any reason this message does persist, please e-mail us directly to sales@sapien.com so we can get you taken care of. Thank you!