Error: Invalid Subscription Key
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Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
- RichardJordan3
- Posts: 7
- Last visit: Sun Mar 17, 2024 11:55 am
Error: Invalid Subscription Key
We renewed my license recently and I am unable to upgrade my offline key. We are behind a proxy server and this makes it not possible to register online. I remember doing this previously without any problem going from 2015 to 2016. The subscription number did not change and I received the e-mail 4 days ago (Friday). Is there a new process or is there something wrong here?
Re: Error: Invalid Subscription Key
You should be able to generate a new key by going to My Account->Registered Products. There should be an Upgrade Offline Key button next to your product subscription information.
David
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- RichardJordan3
- Posts: 7
- Last visit: Sun Mar 17, 2024 11:55 am
Re: Error: Invalid Subscription Key
That is what I am doing. That is also when the portal page gives me that error.
Error: Invalid Subscription Key
Error: Invalid Subscription Key
Re: Error: Invalid Subscription Key
The problem has been addressed and your new license key has been generated. Please visit your account page to retrieve it.
June Alane Reif
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- RichardJordan3
- Posts: 7
- Last visit: Sun Mar 17, 2024 11:55 am