Error: Invalid Subscription Key

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RichardJordan3
Posts: 7
Last visit: Sun Mar 17, 2024 11:55 am

Error: Invalid Subscription Key

Post by RichardJordan3 »

We renewed my license recently and I am unable to upgrade my offline key. We are behind a proxy server and this makes it not possible to register online. I remember doing this previously without any problem going from 2015 to 2016. The subscription number did not change and I received the e-mail 4 days ago (Friday). Is there a new process or is there something wrong here?
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davidc
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Re: Error: Invalid Subscription Key

Post by davidc »

You should be able to generate a new key by going to My Account->Registered Products. There should be an Upgrade Offline Key button next to your product subscription information.
David
SAPIEN Technologies, Inc.
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RichardJordan3
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Last visit: Sun Mar 17, 2024 11:55 am

Re: Error: Invalid Subscription Key

Post by RichardJordan3 »

That is what I am doing. That is also when the portal page gives me that error.

Error: Invalid Subscription Key
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J A Reif
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Re: Error: Invalid Subscription Key

Post by J A Reif »

The problem has been addressed and your new license key has been generated. Please visit your account page to retrieve it.
June Alane Reif
SAPIEN Technologies, Inc.
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RichardJordan3
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Re: Error: Invalid Subscription Key

Post by RichardJordan3 »

I see it updated now. Many thanks!
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J A Reif
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Re: Error: Invalid Subscription Key

Post by J A Reif »

You're welcome!
June Alane Reif
SAPIEN Technologies, Inc.
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