Updater dies!

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monoeagle
Posts: 108
Last visit: Fri Jan 26, 2024 10:44 am

Re: Updater dies!

Post by monoeagle »

Now I've send the zip file splitted in 2 mails a 15MB directly to the support@sapien.com.
I hope the files arrives via mail. =)

regards
DevinL
Posts: 1098
Last visit: Tue Jun 06, 2017 9:15 am

Re: Updater dies!

Post by DevinL »

I just wanted to let you know that we did receive the files, however, one of them was corrupted and we couldn't open the zip file.

We're looking into it at the moment and if we have some more information we'll post it here.
DevinL
SAPIEN Technologies, Inc.
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monoeagle
Posts: 108
Last visit: Fri Jan 26, 2024 10:44 am

Re: Updater dies!

Post by monoeagle »

Hi DevinL

I have send you the dmp file splitted in 3 parts with CRC File.

The unpack works here.

regards
DevinL
Posts: 1098
Last visit: Tue Jun 06, 2017 9:15 am

Re: Updater dies!

Post by DevinL »

Success! I managed to download and piece together the various files.

I'll forward this to the developers and when we have some more information we'll be sure to post it here.
DevinL
SAPIEN Technologies, Inc.
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monoeagle
Posts: 108
Last visit: Fri Jan 26, 2024 10:44 am

Re: Updater dies!

Post by monoeagle »

thanks =)
DevinL
Posts: 1098
Last visit: Tue Jun 06, 2017 9:15 am

Re: Updater dies!

Post by DevinL »

Unfortunately, we're unable to narrow down the cause of this crash so far. Can you provide me with the exact steps you took in order for the updater to crash?

Did you use Download and Install or Download Only?
DevinL
SAPIEN Technologies, Inc.
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monoeagle
Posts: 108
Last visit: Fri Jan 26, 2024 10:44 am

Re: Updater dies!

Post by monoeagle »

- Opened Studio
- Updater started
- Both Options was tested, for this dump Download+Install

waited waited waited waited waited .... crashed until Download still not finished (70%, 50%, 30% .. whatever)

System rebooted, next try, same result
DevinL
Posts: 1098
Last visit: Tue Jun 06, 2017 9:15 am

Re: Updater dies!

Post by DevinL »

Alrighty, in that case I'll see what I can do to reproduce this.

Just to clarify, does the download start and then crash before finishing or crash before the download even begins?
DevinL
SAPIEN Technologies, Inc.
User avatar
monoeagle
Posts: 108
Last visit: Fri Jan 26, 2024 10:44 am

Re: Updater dies!

Post by monoeagle »

download started and crashed before finished, the among of downloaded parts was different(30%, 50%, 70% ....) every try.
DevinL
Posts: 1098
Last visit: Tue Jun 06, 2017 9:15 am

Re: Updater dies!

Post by DevinL »

Thank you for that.

So far I've still had no success in reproducing this but I'll see what I can find out and get back to you.
DevinL
SAPIEN Technologies, Inc.
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