Now I've send the zip file splitted in 2 mails a 15MB directly to the support@sapien.com.
I hope the files arrives via mail. =)
regards
Updater dies!
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DO NOT POST LICENSE NUMBERS, ACTIVATION KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
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Re: Updater dies!
I just wanted to let you know that we did receive the files, however, one of them was corrupted and we couldn't open the zip file.
We're looking into it at the moment and if we have some more information we'll post it here.
We're looking into it at the moment and if we have some more information we'll post it here.
DevinL
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Updater dies!
Hi DevinL
I have send you the dmp file splitted in 3 parts with CRC File.
The unpack works here.
regards
I have send you the dmp file splitted in 3 parts with CRC File.
The unpack works here.
regards
Re: Updater dies!
Success! I managed to download and piece together the various files.
I'll forward this to the developers and when we have some more information we'll be sure to post it here.
I'll forward this to the developers and when we have some more information we'll be sure to post it here.
DevinL
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Updater dies!
Unfortunately, we're unable to narrow down the cause of this crash so far. Can you provide me with the exact steps you took in order for the updater to crash?
Did you use Download and Install or Download Only?
Did you use Download and Install or Download Only?
DevinL
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Updater dies!
- Opened Studio
- Updater started
- Both Options was tested, for this dump Download+Install
waited waited waited waited waited .... crashed until Download still not finished (70%, 50%, 30% .. whatever)
System rebooted, next try, same result
- Updater started
- Both Options was tested, for this dump Download+Install
waited waited waited waited waited .... crashed until Download still not finished (70%, 50%, 30% .. whatever)
System rebooted, next try, same result
Re: Updater dies!
Alrighty, in that case I'll see what I can do to reproduce this.
Just to clarify, does the download start and then crash before finishing or crash before the download even begins?
Just to clarify, does the download start and then crash before finishing or crash before the download even begins?
DevinL
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Updater dies!
download started and crashed before finished, the among of downloaded parts was different(30%, 50%, 70% ....) every try.
Re: Updater dies!
Thank you for that.
So far I've still had no success in reproducing this but I'll see what I can find out and get back to you.
So far I've still had no success in reproducing this but I'll see what I can find out and get back to you.
DevinL
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.