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Underlying connection was closed PSS2015

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bosclientservices
Posts: 1
Joined: Tue Feb 16, 2016 9:19 am

Underlying connection was closed PSS2015

Postby bosclientservices » Tue Feb 16, 2016 9:54 am

Hello we were using the 45 days trail of PowerShell Studio 2015, then we purchase 3 license for it but now am getting this message "The underlying connection was closed: An unexpected error occurred on a send."
Can somebody help me.
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J. Reif
Posts: 116
Joined: Mon Jan 14, 2013 10:43 am

Re: Underlying connection was closed PSS2015

Postby J. Reif » Tue Feb 16, 2016 10:41 am

This is usually indicative of a SSL/TLS trust issue. You don't say what OS you are using, but for Windows 7 or lower, please try adding the GoDaddy root certificate to your system by following the steps outlined here: http://help.smugmug.com/customer/portal/articles/84385-how-do-i-install-the-godaddy-root-certificate-in-windows-. For Windows 8 or 10, go here: http://www.thewindowsclub.com/manage-trusted-root-certificates-windows

You may also need to add https://www.sapien.com to your trusted sites.

Please let me know if this solves your issue.
June Alane Reif
SAPIEN Technologies, Inc.

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