Hi - I am having difficulty getting Primalscript to run after install. It crashes on launch with a general error message (attached).
A quick look at the Event Viewer log indicates a problem with the MSVCR110.dll (screen shot also attached).
Assistance with getting it up and running would be much appreciated.
Details of product:
Product version and build: Primalscript 2015 (32 bit) - 7.1.68.0
Operating System: Windows 7 Professional (32 bit)
Primalscript Crash on Launch - MSVCR110.dll Error
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Primalscript Crash on Launch - MSVCR110.dll Error
- Attachments
-
- Event Viewer Error Message
- Eventvwr Primalscript Error.jpg (43.11 KiB) Viewed 6508 times
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- Error received on launching Primalscript
- Primalscript Launch Error.jpg (32.02 KiB) Viewed 6508 times
- SAPIEN Support Forums
- Posts: 945
- Last visit: Thu Oct 22, 2015 1:10 pm
Primalscript Crash on Launch - MSVCR110.dll Error
This is an automated post. A real person will respond soon.
Thank you for posting, lee025.
Did you remember to include the following?
*** Make sure you do not post any licensing information ***
Thank you for posting, lee025.
Did you remember to include the following?
- 1. Product, version and build (e.g. Product: PrimalScript 2014, Version & Build: 7.0.46. Version and build information can be found in the product's About box accessed by clicking the blue icon with the 'i' in the upper right hand corner of the ribbon.)
2. Specify if you are running a 32 or 64 bit version
3. Specify your operating system and if it is 32 or 64 bit.
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Re: Primalscript Crash on Launch - MSVCR110.dll Error
Can you verify that you have the Microsoft Visual C++ 2012 Redistributable version 11.0.61030 installed?
And did you have a previous build of PrimalScript installed?
David
And did you have a previous build of PrimalScript installed?
David
David
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Primalscript Crash on Launch - MSVCR110.dll Error
I can confirm I have Microsoft Visual C++ 2012 Redistributable (x86) version 11.0.61030 installed (screenshot attached).
A previous version of Primalscript 2014 had been installed but would not launch. It was uninstalled prior to trying to install Primalscript 2015.
A previous version of Primalscript 2014 had been installed but would not launch. It was uninstalled prior to trying to install Primalscript 2015.
- Attachments
-
- Microsoft Visual C++
- MSC2012.jpg (63.88 KiB) Viewed 6505 times
Re: Primalscript Crash on Launch - MSVCR110.dll Error
We are investigating the cause of the crash.
David
David
David
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- Alexander Riedel
- Posts: 8479
- Last visit: Thu Mar 28, 2024 9:29 am
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Re: Primalscript Crash on Launch - MSVCR110.dll Error
You said a previous version "would not launch". Can you elaborate on that? Any errors or log entries?
In order to establish if this is a PrimalScript problem or a problem isolated to the runtime or your system, please to the following:
- Download and install PrimalPad. It uses the same runtime but statically
links. Please let us know if it runs.
- Download and install PowerShell Profile Editor. It also uses
these runtimes but in the same fashion as PrimalScript.
Both can be downloaded from this page:
https://www.sapien.com/software/productivity_pack
If you have access to a similar machine in your environment, please also try on this other machine to establish if this is only a problem on this one machine or not.
Thanks!
In order to establish if this is a PrimalScript problem or a problem isolated to the runtime or your system, please to the following:
- Download and install PrimalPad. It uses the same runtime but statically
links. Please let us know if it runs.
- Download and install PowerShell Profile Editor. It also uses
these runtimes but in the same fashion as PrimalScript.
Both can be downloaded from this page:
https://www.sapien.com/software/productivity_pack
If you have access to a similar machine in your environment, please also try on this other machine to establish if this is only a problem on this one machine or not.
Thanks!
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Primalscript Crash on Launch - MSVCR110.dll Error
From memory the previous version of PrimalScript would not launch either. It possibly failed during installation.
Both PrimalPad and PowerShell Profile Editor appear to install and launch just fine. However, I cannot test these applications any further as I am met with an expired trial period screen (I am not aware of either of these previously being installed on this computer, but this is probably the case).
I have not been able to test PrimalScript on a similar computer but understand it had worked in the past.
Both PrimalPad and PowerShell Profile Editor appear to install and launch just fine. However, I cannot test these applications any further as I am met with an expired trial period screen (I am not aware of either of these previously being installed on this computer, but this is probably the case).
I have not been able to test PrimalScript on a similar computer but understand it had worked in the past.
Re: Primalscript Crash on Launch - MSVCR110.dll Error
Please try updating to the latest build (7.1.69) and verify it resolves the issue for you.
DevinL
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: Primalscript Crash on Launch - MSVCR110.dll Error
Hi - thanks, I can confirm that installing the new build has now resolved this issue for me and all appears to be up and running.
Thank you for all your assistance - very much appreciated.
Thank you for all your assistance - very much appreciated.