problem with opening options dialog
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DO NOT POST LICENSE NUMBERS, ACTIVATION KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
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problem with opening options dialog
verytime when I go to File>Options, it pops up message saying "the parameter is incorrect", then it goes to the option dialog. I am using the latest PrimalScript, any idea? thanks.
- Alexander Riedel
- Posts: 8488
- Last visit: Tue Apr 16, 2024 8:42 am
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Re: problem with opening options dialog
Please always specify the exact version and build number. When someone reads this post 2 year from now they should know which exact build this build refers to. Thanks.
Did this suddenly start when using this specific build or is this an effect after updating to the latest build?
Did this suddenly start when using this specific build or is this an effect after updating to the latest build?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
- Alexander Riedel
- Posts: 8488
- Last visit: Tue Apr 16, 2024 8:42 am
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Re: problem with opening options dialog
And what about the second question?
What page is it showing when you go to the options dialog?
What page is it showing when you go to the options dialog?
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: problem with opening options dialog
cannot remember when it started happening, but before and after the update, it happens everytime when I open the options dialog, and it goes to the page whichever I left on the last time. any other information that will be helpful for you to find the cause? thanks!
- Alexander Riedel
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Re: problem with opening options dialog
Get the latest service build and see if the problem persists.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: problem with opening options dialog
just installed 6.5.142 and it is the same error message.
where is the options written on the disk? I might be able to hack into it and fix the problem. thanks.
where is the options written on the disk? I might be able to hack into it and fix the problem. thanks.
- Alexander Riedel
- Posts: 8488
- Last visit: Tue Apr 16, 2024 8:42 am
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Re: problem with opening options dialog
Please don't try to hack anything.
Can you export this key: HKEY_CURRENT_USER\Software\SAPIEN Technologies, Inc.\PrimalScript\2012
to a reg file and email it to support@sapien.com
Maybe we can reproduce the problem that way.
Can you export this key: HKEY_CURRENT_USER\Software\SAPIEN Technologies, Inc.\PrimalScript\2012
to a reg file and email it to support@sapien.com
Maybe we can reproduce the problem that way.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.
Re: problem with opening options dialog
any update on this? still see the error message which is quite annoying.
Thanks for the help.
Thanks for the help.
- Alexander Riedel
- Posts: 8488
- Last visit: Tue Apr 16, 2024 8:42 am
- Been upvoted: 37 times
Re: problem with opening options dialog
Not really, we have found no way of reproducing this and no one else reported this.
You shouldn't have to go into the settings often enough to make this annoying, so why don't you tell me why you go there all the time? Maybe that way we can figure out what happened to cause this.
You shouldn't have to go into the settings often enough to make this annoying, so why don't you tell me why you go there all the time? Maybe that way we can figure out what happened to cause this.
Alexander Riedel
SAPIEN Technologies, Inc.
SAPIEN Technologies, Inc.