PrimalXML 2012 v3.0.0 Crashes on Startup

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sapien@leafgrove.com
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Last visit: Fri Feb 17, 2023 1:53 pm

PrimalXML 2012 v3.0.0 Crashes on Startup

Post by sapien@leafgrove.com »

PrimalXML 2012 v3.0.0 Crashes on StartupPlatform is Windows 7 Ultimate x86, fully patched. Output from crash notification below.Any advice apprciated. Thanks.James Problem Event Name: APPCRASH
Application Name: PrimalXML.exe
Application Version: 3.0.0.0
Application Timestamp: 4f8864df
Fault Module Name: PrimalXML.exe
Fault Module Version: 3.0.0.0
Fault Module Timestamp: 4f8864df
Exception Code: c0000005
Exception Offset: 0000eafa
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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davidc
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PrimalXML 2012 v3.0.0 Crashes on Startup

Post by davidc »

I'm unable to reproduce the error on my end. Can you provide additional information that may help? For example do you see the splash screen?Can you also verify you have the Microsoft Visual C++ (x86) Runtime installed?When the crash occurs can you create a dump file? Start the Task Manager. Go to the Processes tab and select PrimalXML.exe while it is still displaying the crash dialog. Right-click it and Create Dump File, then zip and email it to support@sapien.com. Thank you, David
David
SAPIEN Technologies, Inc.
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sapien@leafgrove.com
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PrimalXML 2012 v3.0.0 Crashes on Startup

Post by sapien@leafgrove.com »

Hey David Error happens identically at every app start. Yes, there is a splash screen, and it even opens the XML file if I try to start it by double-clicking one. The GUI seems to load completely before the failure occurs. VC++ x86 installed, v2005 and v2008 with a bunch of patches on both versions. Other Sapien software also functions fine. I have created the dump file, but even zip'd it's 42Mb, so can't email. Please provide an upload location.Cheers James
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davidc
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PrimalXML 2012 v3.0.0 Crashes on Startup

Post by davidc »



So if you load PrimalXML without loading a file it still crashes?As for the dump file, I sent you an invite to DropBox so you can upload the file there.David
David
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davidc
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PrimalXML 2012 v3.0.0 Crashes on Startup

Post by davidc »

Do you have a copy of PrimalXML 2011? I'm curious if this also occurs in the previous versions. David
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sapien@leafgrove.com
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PrimalXML 2012 v3.0.0 Crashes on Startup

Post by sapien@leafgrove.com »

Yes, with or without a file to open, it crashes every time. I never used the previous version so can't comment. No drop box invite turned up.James
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davidc
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PrimalXML 2012 v3.0.0 Crashes on Startup

Post by davidc »

I sent the invitation to the email listed in your profile. David
David
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sapien@leafgrove.com
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PrimalXML 2012 v3.0.0 Crashes on Startup

Post by sapien@leafgrove.com »

@#*&%$ spam filter. Upload started. Looks like it'll be there within 30 minutes. Cheers James
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davidc
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PrimalXML 2012 v3.0.0 Crashes on Startup

Post by davidc »

Can you try the following: Delete the following Registry Key: HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.PrimalXML2012BCGWorkspace Set the Following Registry Value to 0:HKEY_CURRENT_USERSoftwareSAPIEN Technologies, Inc.PrimalXML2012OptionsShowStartPage After changing the registry run PrimalXML again and let me know if it crashes. Thank you, David
David
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sapien@leafgrove.com
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PrimalXML 2012 v3.0.0 Crashes on Startup

Post by sapien@leafgrove.com »

No more crashes. Thank you. Are you able to explain what happened?Cheers James
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