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The installer has insufficient to access c:\users\x\Documents\SAPIEN

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Jehoschua
Posts: 6
Joined: Fri Jan 29, 2016 6:23 am

The installer has insufficient to access c:\users\x\Documents\SAPIEN

Postby Jehoschua » Fri Jan 29, 2016 6:27 am

Product, version and build: SPS15Setup_4.2.99_120715_x64.exe
32 or 64 bit version of product: 64bit
Operating system: Windows 7
32 or 64 bit OS: 64bit

Hello

If we try to install PowerShell Studio 2015 using the "full installation" option, we always get the error, that the setup can not access the folder
c:\Users\schittli\Documents\SAPIEN\

The following things are important:
» my loged in user has Administrator rights
» I start setup.exe using "run as administrator"
» If I get the error, I can see that the directory c:\Users\schittli\Documents\SAPIEN\ does not exists and I get the error displayed in the atached screenshot "01 - Directory acess problem.png"
» If I manually create the directory c:\Users\schittli\Documents\SAPIEN\, then setup.exe says, that it can not create the directory (see atached screenshot "02 - Cannot create directory.png"), which is obviously a bug: if the directory already exists,it should just use it and stop working.
» I already restarted the computer and tried to install it again. Same problem.

Thanks a lot for any help!,
kind regards,
Thomas Schittli
Attachments
02 - Cannot create directory.png
02 - Cannot create directory.png (22.21 KiB) Viewed 5584 times
01 - Directory acess problem.png
01 - Directory acess problem.png (20.47 KiB) Viewed 5584 times
User avatar
Alexander Riedel
Posts: 5860
Joined: Tue May 29, 2007 4:43 pm

Re: The installer has insufficient to access c:\users\x\Documents\SAPIEN

Postby Alexander Riedel » Fri Jan 29, 2016 11:19 am

It's a pretty standard Windows Installer package. Usually issues like this stem from a redirected "My Documents" folder with a lack of permissions for the administrative user. The error message you see comes straight from Windows installer and indicates a lack of privileges.
I would suggest to try a test install on a machine without redirected user folders for verification.
Alexander Riedel
SAPIEN Technologies, Inc.
User avatar
Jehoschua
Posts: 6
Joined: Fri Jan 29, 2016 6:23 am

Re: The installer has insufficient to access c:\users\x\Documents\SAPIEN

Postby Jehoschua » Mon Feb 01, 2016 5:45 am

Hi Alexander
Thank you very much for your answer!, because you wrote that it's a pretty standard Windows Installer package I reset the security settings for the Documents Folder - and I worked perfectly. Sorry for the trouble.
Kind regards,
Tom
User avatar
Alexander Riedel
Posts: 5860
Joined: Tue May 29, 2007 4:43 pm

Re: The installer has insufficient to access c:\users\x\Documents\SAPIEN

Postby Alexander Riedel » Mon Feb 01, 2016 10:07 am

No problem. Glad to hear it worked out.
Alexander Riedel
SAPIEN Technologies, Inc.

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