Posts to this forum are *moderated* which means they must be viewed and approved by an administrator prior to appearing. Typically, we will approve your post once we've posted a reply.
However, we will remove posts that are not of a pre-sales technical support nature. This includes customer service (billing and non-technical issues), "wish list" items, and so forth - those all have an appropriate forum monitored by the right folks who can help with those issues.
Our response time goal for this forum is 5 business days or less. We often achieve the "or less" part, but since our first priority must be our registered customers, they get our attention first - we're sure you'll appreciate that if you choose to purchase one of our products.
If you ARE a registered customer, please don't post here. Instead, post in the "Product Support for Registered Customers" forums, where we aim for a same-day response during business hours.
If you purchased one of our products but can't "see" the Registered Customer forums, or can't post to them, go to http://my.sapien.com and ensure that your product shows up as "registered" (if not, use your product key to register it). If your product shows up as "registered" but you still can't post in the customer forums, drop an e-mail to websupport@sapien.com. Please include your login name so that we can fix things for you as quickly as possible.
Note that ANYONE can search ALL of the forums - meaning you're welcome to see if we've already answered your question for someone else.donj2007-12-19 11:12:57
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Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
DO NOT POST SUBSCRIPTION NUMBERS, LICENSE KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.