Error installing PrimalSQL 2023

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LM_CL_PR
Posts: 7
Last visit: Fri Jan 20, 2023 11:14 am

Error installing PrimalSQL 2023

Post by LM_CL_PR »

To help you better we need some information from you.

*** Please fill in the fields below. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build: I am not sure
Operating system: Windows 10
PowerShell version(s): n/a
32-bit version of software? 64

*** Please add details and screenshots as needed below. ***

When I go to download area for PrimalSQL 2023, it states that the latest version is 4.5.81
When I go to the version history for PrimalSQL 2023, it states that the latest version is 5.0.81.0
After I download the file and verify the file and product version it states is 4.5.81.0

I am able to install the app, but not able to open it. No errors are displayed.

I did find these errors in Event Viewer:

Source: .NET Runtime
Event ID: 1026
---------------------------
Application: PrimalSQL.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
at ..(System.String[])

Source: Application Error
Event ID: 1000
------------------------------
Faulting application name: PrimalSQL.exe, version: 4.5.81.0, time stamp: 0x63b6795d
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22
Exception code: 0xe0434352
Fault offset: 0x000000000002cd29
Faulting process id: 0x2920
Faulting application start time: 0x01d9290b192e5194
Faulting application path: C:\Program Files\SAPIEN Technologies, Inc\PrimalSQL 2023\PrimalSQL.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 1980a8e2-3570-4916-80ba-f1f045c4085d
Faulting package full name:
Faulting package-relative application ID:

I have the requirements installed:
VS 2015,2017,2019,2022
Windows 10 64.
NET Framework 4.8

Sincerely and regards,


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Alexander Riedel
Posts: 8178
Last visit: Fri Jan 27, 2023 2:53 pm
Answers: 12
Been upvoted: 30 times

Re: Error installing PrimalSQL 2023

Post by Alexander Riedel »

The version information in the log is likely a typo. Our apologies for any confusion. 4.5.81 is the latest version.
We will investigate what might cause this crash and get back to you as soon as we can.
Alexander Riedel
SAPIEN Technologies, Inc.
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brittneyr
Site Admin
Posts: 1331
Last visit: Fri Jan 27, 2023 12:57 pm
Answers: 27
Been upvoted: 22 times

Re: Error installing PrimalSQL 2023

Post by brittneyr »

Please try service build 4.5.82 and let me know if you are still experiencing this issue.
Brittney
SAPIEN Technologies, Inc.
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LM_CL_PR
Posts: 7
Last visit: Fri Jan 20, 2023 11:14 am

Re: Error installing PrimalSQL 2023

Post by LM_CL_PR »

I was able to install 4.5.81 and start the trial.
Thank you.