Legacy Product not showing

Use this forum to ask questions after your subscription maintenance expires or before you buy. Need information on licensing or pricing? Questions about a trial version? This is the right place for you. No scripting questions, please.
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droc615
Posts: 1
Joined: Sun Mar 03, 2013 12:41 pm

Legacy Product not showing

Post by droc615 » Thu Dec 12, 2019 8:40 am

To help you better we need some information from you.

*** Please fill in the fields below if you are currently using a Trial Version of the Product. If you leave fields empty or specify 'latest' rather than the actual version your answer will be delayed as we will be forced to ask you for this information. ***

Product, version and build:PrimalScript 2007 Enterprise
32 or 64 bit version of product: 32 bit
Operating system: Windows 10
32 or 64 bit OS: 64 bit

*** Please add details and screenshots as needed below. ***

I logged onto my account and there is nothing under legacy products. I am licensed for PS 2007, but it's not showing.

DO NOT POST SUBSCRIPTIONS, KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM

User avatar
Lanae Dale
Posts: 1
Joined: Wed Jan 24, 2018 10:34 am

Re: Legacy Product not showing

Post by Lanae Dale » Thu Dec 12, 2019 9:15 am

Hello,

Thank you for bringing this to our attention. We have our Web Development team looking into this, and will update as soon as the issue is resolved. In the meantime, if you need access to your license, please e-mail sales@sapien.com referencing this post. We would be happy to provide you with your license details. Thank you!

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josephs
Site Admin
Posts: 8
Joined: Sun Mar 03, 2019 1:36 am

Re: Legacy Product not showing

Post by josephs » Thu Dec 12, 2019 10:40 am

Hi droc,

You should now be able to access your PS 2007 license from the Account Products page by clicking the sidebar for 'Legacy Products'.