Use this forum to ask about non-product related topics (login issues, product registrations, web site questions, etc.) No technical support questions, please.
Do not post any licensing information in this forum.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
- Posts: 2
- Joined: Tue Mar 18, 2014 6:41 am
I rebuilt my computer with Windows 10 and installed and successfully activated SAPIEN Software Suite 2015. After a few days, it is back in trial mode. I re-activated it again, using up my second activation.
I had renamed the computer after the initial activation. Would that have caused the loss of activation?
Would it be possible to have my activation set back to 1 of 2?
Sorry for the inconvenience.
- Site Admin
- Posts: 73
- Joined: Fri Jun 27, 2014 2:49 pm
Yes, renaming the hard drive will cause the loss of activation on your device. We will reset the initial activation for you. Please refer to the following blog for proper deactivation procedures and a description of instances where proper deactivation is necessary: https://www.sapien.com/blog/2015/06/26/updated-guide-to-sapien-software-activation-2/
If you have any questions or concerns regarding this, please feel free to contact us directly at firstname.lastname@example.org. Thank you.
Return to “Customer Service”
Who is online
Users browsing this forum: No registered users and 4 guests