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Activation Problem

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GCACustomer
Posts: 1
Joined: Thu Aug 06, 2015 8:24 am

Activation Problem

Postby GCACustomer » Tue Sep 08, 2015 9:45 am

So, a few weeks ago, I talked my company into buying a license for Powershell Studio 2015.

I get the license key, and activated my software. I log into my account here and confirm that 1 of 2 activations have been used.

I go on vacation, come back, load up Powershell Studio 2015 and it thinks it's never been activated. It tells me I have 45 days left of my trial version. What????

So, I plug in my license number and login info, and voila, my software is activated yet again. I log into my account and it shows 2 of 2 activations. I need my activations reset to, 1 of 2 activations.

Thank you
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sales@sapien.com
Site Admin
Posts: 67
Joined: Fri Jun 27, 2014 2:49 pm

Re: Activation Problem

Postby sales@sapien.com » Tue Sep 08, 2015 2:38 pm

If any maintenance was done to your device while you were on vacation in terms of upgrading or reimaging/renaming/reformatting your device, etc., this could have caused the loss of your initial activation. We will reset the activation for you.

Please refer to the following blog for information on activation should you need to deactivate any device in the future: https://www.sapien.com/blog/2015/06/26/updated-guide-to-sapien-software-activation-2/

If you have any further questions or concerns regarding licensing or activation, please feel free to contact us directly at sales@sapien.com. Thank you.

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