Product upgrades, and why is asking such simple questions so

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edpatterson
Posts: 21
Meble kuchenne na zamówienie - na wymiar - Wrocław
Joined: Wed Jan 06, 2010 11:52 pm

Product upgrades, and why is asking such simple questions so

Post by edpatterson »

difficult.

I see the 2015 suite on my registered products page.

I purchased the entire 2014 suite.

Am licensed to use the 2015 products?

If I renew the support for another year will it include major program updates? [2015 to 2016]

Ed 'the grumpy old man who just wants to work' Patterson

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Alexander Riedel
Posts: 7336
Joined: Tue May 29, 2007 4:43 pm

Re: Product upgrades, and why is asking such simple question

Post by Alexander Riedel »

Yes and yes. Having an active subscription means you get whatever new version or build we renew. No matter what number it shows.
It also means you get new products automatically as they get added to the suite.
Alexander Riedel
SAPIEN Technologies, Inc.

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edpatterson
Posts: 21
Joined: Wed Jan 06, 2010 11:52 pm

Re: Product upgrades, and why is asking such simple question

Post by edpatterson »

Thanks, just requested my support be extended. Bean counters are on it.

Ed 'the grumpy old man who just wants to work' Patterson

The grumpy thing will ring some bells there :-)

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Alexander Riedel
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Joined: Tue May 29, 2007 4:43 pm

Re: Product upgrades, and why is asking such simple question

Post by Alexander Riedel »

Thanks!

BTW, why did you think it was difficult to ask that question here?
Alexander Riedel
SAPIEN Technologies, Inc.

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edpatterson
Posts: 21
Joined: Wed Jan 06, 2010 11:52 pm

Re: Product upgrades, and why is asking such simple question

Post by edpatterson »

The difficult part was figuring out WHERE to ask the question. I am accustomed to a little button or hyperlink that takes me to a web form instead of a forum.

Remember I am OLD and reluctant to change :)

Ed

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edpatterson
Posts: 21
Joined: Wed Jan 06, 2010 11:52 pm

Re: Product upgrades, and why is asking such simple question

Post by edpatterson »

Okay, the bean counters had me go point and click to see what the cost will be. $395.00 is what I saw. They said it was $681.00 last year.

I am getting the feeling that I will be renewing support for just part of the suite. All I really use is PrimalScript and PrimalSQL but I would like to keep the entire suite current. You never know, I might fall down, hit my head and actually need a GUI.

How many beans?

Ed

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Alexander Riedel
Posts: 7336
Joined: Tue May 29, 2007 4:43 pm

Re: Product upgrades, and why is asking such simple question

Post by Alexander Riedel »

That is the correct price for a suite renewal. If you would want to change from a suite to just PrimalScript and PrimalSQL, please contact sales@sapien.com for a custom quote.
Alexander Riedel
SAPIEN Technologies, Inc.