Licensing

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goliska
Posts: 35
Last visit: Mon Oct 09, 2023 2:07 am

Licensing

Post by goliska »

Is the licensing model for 2014-suite 2 concurrent activations, or two activation in total, no matter whether you remove licens from a box?

I had pss2014 on two machines (A and B) and removed licens on machine B. Then tried to add license on computer C, but keep getting "activations exceeded"

Was I wrong in assuming I can reinstall/activate for infinitive as long as I keep my license count at two?

Ive contacted sales but I guess they're busy.
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Alexander Riedel
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Last visit: Thu Mar 28, 2024 9:29 am
Answers: 19
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Re: Licensing

Post by Alexander Riedel »

No, your assumption is correct. Maybe your computer was not connected to the internet when you deactivated.
At any rate, it is usually faster to contact support@sapien.com
with problems like that. Please make sure to include your subscription number in your email.
Alexander Riedel
SAPIEN Technologies, Inc.
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goliska
Posts: 35
Last visit: Mon Oct 09, 2023 2:07 am

Re: Licensing

Post by goliska »

sales were kind to reset my activations, but I decided to test it again on my other machine (A), just to check if it was a one-timer,
but the same thing happens again.

Im absolutely sure i've got internetaccess, though I didn't check netstat/wireshark while deactivating.

It might be an issue at your side, which i've replied sales.

Please advice which channel is best suited for further discussion/troubleshooting, this thread, ongoing conversation with sales, or support?
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Alexander Riedel
Posts: 8479
Last visit: Thu Mar 28, 2024 9:29 am
Answers: 19
Been upvoted: 37 times

Re: Licensing

Post by Alexander Riedel »

Someone will contact you directly for further information. Please stand by.
Alexander Riedel
SAPIEN Technologies, Inc.
User avatar
goliska
Posts: 35
Last visit: Mon Oct 09, 2023 2:07 am

Re: Licensing

Post by goliska »

someone did.
Issue fixed in less than an hour by webdev.
if this isnt good support I don't know what is.

thanks
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