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License key no longer works when I reinstall Primal XML

Posted: Thu Aug 14, 2014 11:27 am
by klawson
I received a new PC (Windows 8.1) this week at work and after reinstalling Primal XML 2014 and PowerShell Studio 2014 my license key no longer works. I get an error that states "Your subscription could not be verified online. Please check that you entered the number correctly. Well I copied and pasted the number from my receipt and that has always worked before. And my account information is that same as I used to logon with today. What is the problem?
Thanks,
KL

Re: License key no longer works when I reinstall Primal XML

Posted: Thu Aug 14, 2014 2:04 pm
by davidc
This is probably caused by a known issue with permissions. Please run the application with elevation before unlocking the software and let us know if it resolves the issue.

Note: The next service build will address this issue.

David

Re: License key no longer works when I reinstall Primal XML

Posted: Thu Aug 14, 2014 4:17 pm
by klawson
I tried starting both Primal XML and PowerShell Studio with elevated (administrator) permissions and no luck. Same error. It did not work.

Re: License key no longer works when I reinstall Primal XML

Posted: Thu Aug 14, 2014 11:26 pm
by Alexander Riedel
Looking at your account I seen no problem with the subscription.
Can you please take a screenshot of the dialog before you hit "activate" and send that to support@sapien.com?

Please also include a screenshot of the error message you see.

*** PLEASE DO NOT POST ACCOUNT INFORMATION IN THIS FORUM ***

Re: License key no longer works when I reinstall Primal XML

Posted: Fri Aug 15, 2014 10:35 am
by klawson
Screenshot is on the way.
Thanks,
KL

Re: License key no longer works when I reinstall Primal XML

Posted: Fri Aug 15, 2014 11:48 am
by davidc
You must use your subscription number to unlock the software.

Please refer to the following Activation guide for more details:

http://www.sapien.com/blog/2014/05/28/q ... ctivation/

David