Unable to access store

Use this forum to ask about non-product related topics (login issues, product registrations, web site questions, etc.) No technical support questions, please.
Forum rules
Do not post any licensing information in this forum.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
This topic is 11 years and 1 week old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.
User avatar
robrtb
Posts: 2
Last visit: Mon Aug 18, 2014 2:44 pm

Unable to access store

Post by robrtb »

YSOD:

Server Error in '/' Application.
--------------------------------------------------------------------------------

Runtime Error
User avatar
J A Reif
Posts: 241
Last visit: Thu Mar 14, 2024 5:04 pm
Answers: 1
Has voted: 1 time
Been upvoted: 1 time

Re: Unable to access store

Post by J A Reif »

Our server is experiencing some latency issues this morning. We apologize for the inconvenience and ask that you please try again. If you continue to have trouble accessing the store, please include the following in your reply:

1. What Operating System and version are you using (e.g. Windows 8)
2. What browser and version? (e.g. IE 10)
3. What action caused the error to occur? (e.g. Clicked 'Add to Cart' button)
4. On what page/URL did the error occur? (e.g. PrimalScript page, https://store.sapien.com/p-206-primalscript-2012.aspx)

Thank you for alerting us to this issue.
June Alane Reif
SAPIEN Technologies, Inc.
User avatar
robrtb
Posts: 2
Last visit: Mon Aug 18, 2014 2:44 pm

Re: Unable to access store

Post by robrtb »

Looks like the issue is related to IE 10. The link works in Chrome.

Thanks
User avatar
J A Reif
Posts: 241
Last visit: Thu Mar 14, 2024 5:04 pm
Answers: 1
Has voted: 1 time
Been upvoted: 1 time

Re: Unable to access store

Post by J A Reif »

There is, indeed, an issue with IE 10. We are working to install Microsoft's hotfix for this. In the meantime, we recommend using Chrome or Firefox for the store. We will post here again once the issue has been corrected.
June Alane Reif
SAPIEN Technologies, Inc.
This topic is 11 years and 1 week old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.