Unable to access store

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robrtb
Posts: 2
Joined: Tue Mar 05, 2013 10:22 am

Unable to access store

Post by robrtb » Tue Mar 05, 2013 10:25 am

YSOD:

Server Error in '/' Application.
--------------------------------------------------------------------------------

Runtime Error

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J. Reif
Posts: 193
Joined: Mon Jan 14, 2013 10:43 am

Re: Unable to access store

Post by J. Reif » Tue Mar 05, 2013 10:37 am

Our server is experiencing some latency issues this morning. We apologize for the inconvenience and ask that you please try again. If you continue to have trouble accessing the store, please include the following in your reply:

1. What Operating System and version are you using (e.g. Windows 8)
2. What browser and version? (e.g. IE 10)
3. What action caused the error to occur? (e.g. Clicked 'Add to Cart' button)
4. On what page/URL did the error occur? (e.g. PrimalScript page, https://store.sapien.com/p-206-primalscript-2012.aspx)

Thank you for alerting us to this issue.
June Alane Reif
SAPIEN Technologies, Inc.

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robrtb
Posts: 2
Joined: Tue Mar 05, 2013 10:22 am

Re: Unable to access store

Post by robrtb » Tue Mar 05, 2013 11:30 am

Looks like the issue is related to IE 10. The link works in Chrome.

Thanks

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J. Reif
Posts: 193
Joined: Mon Jan 14, 2013 10:43 am

Re: Unable to access store

Post by J. Reif » Tue Mar 05, 2013 12:19 pm

There is, indeed, an issue with IE 10. We are working to install Microsoft's hotfix for this. In the meantime, we recommend using Chrome or Firefox for the store. We will post here again once the issue has been corrected.
June Alane Reif
SAPIEN Technologies, Inc.