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Annoying Message: "Unable to determine activation status"

Posted: Mon Sep 14, 2020 4:00 am
by Jehoschua
Hello

I've removed the License from my old Windows 10 Setup,
reinstalled Windows 10,
reinstalled Sapien PowerShell Studio (SPS20Setup_5.7.181_082620_x64.exe)

and now I get this very annoying message:

Unable to determine activation status
Please contact Sapien Technical Support


Of course, I would expect a message like e.g.:
Please enter your Activation Key.

Thanks a lot, kind regards,
Thomas

Re: Annoying Message: "Unable to determine activation status"

Posted: Mon Sep 14, 2020 7:27 am
by brittneyr
This error usually occurs when the application does not have sufficient rights to write to the C:\ProgramData\SAPIEN folder or one of its sub folders. Please check that your logged in user has the rights to read and write to this folder as well as create folders.

Re: Annoying Message: "Unable to determine activation status"

Posted: Mon Sep 14, 2020 8:22 am
by Jehoschua
Hello Brittney

thank you for your help. Indeed: if I start PowerShell Studio as an Administrator, it works and asks for the License.

If you / Sapien knows the solution, why is this issue not solved? For example:
1) Change the Message to something like "Please start Sapien PowerShell Studio as an Administrator to set up the license"
2) Or Sapien PowerShell Studio could easily restart itself with elevated rights it there is no valid license.

Kind regards,
Thomas

Re: Annoying Message: "Unable to determine activation status"

Posted: Mon Sep 14, 2020 8:35 am
by Alexander Riedel
Because this should not be necessary and is not a recommended procedure. The AppData folder must be available for all applications under a regular user account to read, write and create folders.
If it is not, other parts of the application are not functioning as designed, unless launched as an elevated administrator.

Please note that the post above by Brittney did not say anything about launching PowerShell Studio as an elevated admin to fix this problem.
Regularly operating ANY application as an elevated admin creates unwanted security issues and is not recommended and supported by SAPIEN.

We strongly recommend that you fix your access permissions for the AppData folder and do not operate PowerShell Studio as an elevated admin at all times.