Licensing Problem

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wanderer99
Posts: 2
Joined: Fri Jul 06, 2018 12:16 am

Licensing Problem

Post by wanderer99 »

Powershell studio will not activate with my logon details and activation key. I get a message that "I have not been added as a user...". I have a valid subscription and we've just renewed support. AFAIK it's only been installed on one PC.

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J A Reif
Posts: 212
Joined: Mon Jan 14, 2013 10:43 am

Re: Licensing Problem

Post by J A Reif »

I have checked your account and there are no activation keys registered to it. If your key is registered to another user, that user will need to log in to their account and follow the instructions outlined under 'Scenario Two' in this article: https://info.sapien.com/index.php/quick ... ation-keys.

If this is NOT the case with your key, please send your activation key along with a short description of your issue to sales@sapien.com so that they can help you find the account to which your key is registered.
June Alane Reif
SAPIEN Technologies, Inc.

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wanderer99
Posts: 2
Joined: Fri Jul 06, 2018 12:16 am

Re: Licensing Problem

Post by wanderer99 »

Thanks June, turned out my manager had put it in his name, I've managed to activate now, thanks for your help.

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J A Reif
Posts: 212
Joined: Mon Jan 14, 2013 10:43 am

Re: Licensing Problem

Post by J A Reif »

You are welcome! :)
June Alane Reif
SAPIEN Technologies, Inc.