cannot activate productivity pack

Use this forum to ask about non-product related topics (login issues, product registrations, web site questions, etc.) No technical support questions, please.
Forum rules
Do not post any licensing information in this forum.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
User avatar
eSolutions Desktop Unit
Posts: 1
Meble kuchenne na zamówienie - na wymiar - Wrocław
Joined: Wed Nov 29, 2017 10:49 pm

cannot activate productivity pack

Post by eSolutions Desktop Unit »

I'd never tried the Productivity Pack before, so went to the My Products page and downloaded them.
Installed 64bit versions on Windows 10 v1809 x64
Tried to activate with supplied 20-PPK... key but get "Your subscription could not be verified online. Please check you entered the number correctly"
Tried PowerRegEx, Powershell Help, and PrimalPad. Same result for each. Double checked pasted key matched website.

User avatar
Alexander Riedel
Posts: 7265
Joined: Tue May 29, 2007 4:43 pm

Re: cannot activate productivity pack

Post by Alexander Riedel »

I am sorry for the confusion. The PPK was discontinued in 2018. I am not sure why it would show up on your account page or generate a 2020 key for you.
I'll be talking to the web folks....
Alexander Riedel
SAPIEN Technologies, Inc.