Page 1 of 1

Manage My Products

Posted: Fri Nov 01, 2019 10:32 am
by nonstandardrequests
Logged into our account. Went to My Account/My Products/Manage Software Licenses.
Does not give me an option to add a user. I can look at users that are already registered but I cannot add.
We have only assigned 4 or our 10 licenses and I have an order that I need to get the user registered so that he can use the software.

Re: Manage My Products

Posted: Fri Nov 01, 2019 10:41 am
by J A Reif
We are looking into this. If you need to have the user added right away, please send the user's SAPIEN account username to websupport@sapien.com and we will manually add it for you.

Re: Manage My Products

Posted: Fri Nov 01, 2019 11:41 am
by J A Reif
Hello again, After looking closely at your account, I do not see a multi-user license that allows for 10 users. You have one that allows up to 5 users, that already has 5 users attached. I think perhaps you are confusing activations with licenses. Each of your 5 users can activate the software on up to 2 machines, so 10 activations are allowed, but only 5 users.