Cannot activate on new Windows install

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Hal242
Posts: 12
Joined: Fri Jan 18, 2019 1:53 am

Cannot activate on new Windows install

Post by Hal242 » Tue Oct 22, 2019 9:00 pm

Hi, I deactivated my installation and it reverted to expired trial, as expected. Then I performed a clean installation of Windows. Next, I tried to install PowerShell Studio, this went fine.. but then I try to activate using my license and it tells me that I have 'invalid user name and password combination'.

It's the same username and password I have been using all along and the one I am using to access and post to this forum... How can I activate my installation?

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Alexander Riedel
Posts: 7122
Joined: Tue May 29, 2007 4:43 pm

Re: Cannot activate on new Windows install

Post by Alexander Riedel » Tue Oct 22, 2019 10:40 pm

I can see that there have been multiple attempts with your user id, but I can only tell that the password was considered not correct.
I will forward this to the web folks to investigate.
Alexander Riedel
SAPIEN Technologies, Inc.

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josephs
Site Admin
Posts: 3
Joined: Sun Mar 03, 2019 1:36 am

Re: Cannot activate on new Windows install

Post by josephs » Wed Oct 23, 2019 5:44 am

Hi Hal,
I investigated the issue and it does seem to be a password problem. Unfortunately, we cannot view the password to determine the exact cause. Below I have provided a link for a password reset, create a new password and omit any of the special characters used in the previous one (as this may be the issue). Then attempt another activation. I will be waiting to assist you further if this doesn't solve the issue.

Password Reset : www.sapien.com/store/index.php?route=account/forgotten

Hal242
Posts: 12
Joined: Fri Jan 18, 2019 1:53 am

Re: Cannot activate on new Windows install

Post by Hal242 » Wed Oct 23, 2019 10:48 am

Thanks, that was it. I had some characters which were not allowed. Activated successfully.