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Error when editing profile

Posted: Thu Sep 12, 2019 5:28 pm
by owinsloe
There only seems to be one place to edit your profile and when I try and do so I receive the attached error. How can I update my profile pic.....Thanks
Untitled.png
Untitled.png (46.02 KiB) Viewed 2608 times

Re: Error when editing profile

Posted: Fri Sep 13, 2019 9:13 am
by J. Reif
Hello! I am sorry that you have run into an issue updating your profile picture. I have looked at your account and updated your permissions. Would you please try to change the pic again and let me know the results?

Re: Error when editing profile

Posted: Fri Sep 13, 2019 9:18 am
by J. Reif
Also - make sure you are using this URL to update: ucp.php?i=ucp_profile&mode=avatar. it is accessible by clicking on User Control Panel (using the menu under your username in the upper right), clicking on the Profile tab and then choosing Edit Avatar.

I tried to navigate directly to the URL shown in your screenshot and received the same error. Would you mind sending me the steps you took to get to that page?

Re: Error when editing profile

Posted: Sun Sep 15, 2019 1:07 pm
by owinsloe
Hi,
Yes, I can see how to do this from the URL provided...Attached is how I was trying to navigate which probably needs a tidy up to prevent confusion. Thanks
pic1.jpg
pic1.jpg (241.97 KiB) Viewed 2454 times
pic2.jpg
pic2.jpg (176.28 KiB) Viewed 2454 times