Error when editing profile

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owinsloe
Posts: 76
Joined: Tue Jul 10, 2012 10:37 am

Error when editing profile

Post by owinsloe » Thu Sep 12, 2019 5:28 pm

There only seems to be one place to edit your profile and when I try and do so I receive the attached error. How can I update my profile pic.....Thanks
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Untitled.png (46.02 KiB) Viewed 681 times

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J. Reif
Posts: 187
Joined: Mon Jan 14, 2013 10:43 am

Re: Error when editing profile

Post by J. Reif » Fri Sep 13, 2019 9:13 am

Hello! I am sorry that you have run into an issue updating your profile picture. I have looked at your account and updated your permissions. Would you please try to change the pic again and let me know the results?
June Alane Reif
SAPIEN Technologies, Inc.

User avatar
J. Reif
Posts: 187
Joined: Mon Jan 14, 2013 10:43 am

Re: Error when editing profile

Post by J. Reif » Fri Sep 13, 2019 9:18 am

Also - make sure you are using this URL to update: ucp.php?i=ucp_profile&mode=avatar. it is accessible by clicking on User Control Panel (using the menu under your username in the upper right), clicking on the Profile tab and then choosing Edit Avatar.

I tried to navigate directly to the URL shown in your screenshot and received the same error. Would you mind sending me the steps you took to get to that page?
June Alane Reif
SAPIEN Technologies, Inc.

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owinsloe
Posts: 76
Joined: Tue Jul 10, 2012 10:37 am

Re: Error when editing profile

Post by owinsloe » Sun Sep 15, 2019 1:07 pm

Hi,
Yes, I can see how to do this from the URL provided...Attached is how I was trying to navigate which probably needs a tidy up to prevent confusion. Thanks
pic1.jpg
pic1.jpg (241.97 KiB) Viewed 527 times
pic2.jpg
pic2.jpg (176.28 KiB) Viewed 527 times