Subscription has Expired

Use this forum to ask about non-product related topics (login issues, product registrations, web site questions, etc.) No technical support questions, please.
Forum rules
Do not post any licensing information in this forum.
Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.
This topic is 5 years and 3 months old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.
User avatar
sambino239
Posts: 2
Last visit: Sat Dec 09, 2023 5:01 am

Subscription has Expired

Post by sambino239 »

Hi

Im getting a subscription has expired! warning however we renewed until 31.12.2019. How do we update the portal and software to reflect this ?

Regards
User avatar
davidc
Posts: 5913
Last visit: Mon Jul 08, 2019 8:55 am
Been upvoted: 2 times

Re: Subscription has Expired

Post by davidc »

Which product and build is this?

Sometimes the software is not in sync with server after renewing. It usually synchronizes when you update the software, but you can press the X button on the notification to ignore it. It will not affect the use of the product.
David
SAPIEN Technologies, Inc.
User avatar
sapiensales
Site Admin
Posts: 132
Last visit: Mon Mar 25, 2024 11:22 am
Answers: 2
Been upvoted: 1 time

Re: Subscription has Expired

Post by sapiensales »

Hi Sambino. We found the issue associated with your license that was prompting the expired warning. It has been fixed, and you should no longer see this. If for any reason this message does persist, please e-mail us directly to sales@sapien.com so we can get you taken care of. Thank you!
This topic is 5 years and 3 months old and has exceeded the time allowed for comments. Please begin a new topic or use the search feature to find a similar but newer topic.