Problem generating offline activation file

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ITZBund_WisIT
Posts: 13
Last visit: Thu Mar 14, 2024 1:11 am

Problem generating offline activation file

Post by ITZBund_WisIT »

Since the new version seems to not accept my offline activation key anymore, I checked the portal and instead of the key I now have a button
to generate a file.
When I click it however, all I get is a HTTP ERROR 500.
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J A Reif
Posts: 241
Last visit: Fri Mar 22, 2024 8:12 am
Answers: 1
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Re: Problem generating offline activation file

Post by J A Reif »

We were able to generate the license file from your account. Look for it to arrive in your email inbox. We suspect a temporary server glitch as the generation of license files seems to be working without issue now.
June Alane Reif
SAPIEN Technologies, Inc.
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ITZBund_WisIT
Posts: 13
Last visit: Thu Mar 14, 2024 1:11 am

Re: Problem generating offline activation file

Post by ITZBund_WisIT »

Thank you, I received the file.
When loading it however I get a message "License is not registered to this user."
What does that mean and how can I fix this?
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J A Reif
Posts: 241
Last visit: Fri Mar 22, 2024 8:12 am
Answers: 1
Has voted: 1 time
Been upvoted: 1 time

Re: Problem generating offline activation file

Post by J A Reif »

My apologies. I have generated a new file with the proper username and emailed it to you.
June Alane Reif
SAPIEN Technologies, Inc.
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